It Technician - Brilliant Secondary School In Cambridge
Marchant Recruitment
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Brilliant Secondary School in Cambridge is seeking an IT Technician to join its technical team. You will provide 1st and 2nd line support to staff, troubleshoot issues with Windows desktops, Microsoft 365, and connectivity, and help install and configure hardware and software.
You will also assist with IT projects, upgrades and deployments, support servers, backups and IT security, and maintain accurate support records.
Qualifications
- Two years' IT support experience.
- Good knowledge of Windows and Microsoft 365.
- Understanding of basic networking.
- Strong troubleshooting and communication skills.
- Able to work independently and within a team.
- Willingness to develop technical skills; MSP experience or certifications encouraged.
Responsibilities
- Provide 1st and 2nd line IT support to staff.
- Troubleshoot Windows desktops and connectivity issues.
- Install and configure hardware and software.
- Assist with IT projects, upgrades and deployments.
- Support servers, backups and IT security.
- Maintain accurate support records and document resolutions.
- Collaborate with the IT team to resolve incidents.
Skills
Tools
Job description
A brilliant Secondary School is seeking an IT Technician to join its technical team in Cambridge. The role will provide 1st and 2nd line support to users, assisting with hardware, software, Microsoft 365 and basic networking issues.
Provide 1st and 2nd line support via helpdesk and on-site visits.
Troubleshoot Windows desktops, Microsoft 365 and connectivity issues.
Install and configure hardware and software.
Assist with IT projects, upgrades and deployments.
Support servers, backups and IT security.
Maintain accurate support records and resolve technical faults.
Work collaboratively with the wider IT team.
At least two years' experience in IT support.
Good knowledge of Windows and Microsoft 365.
Understanding of basic networking.
Strong troubleshooting and communication skills.
Able to work independently and as part of a team.
Proactive approach with a willingness to develop technical skills.
Previous MSP experience or Microsoft certifications would be advantageous.
IT Technician - Brilliant Secondary School in Cambridge Cambridge, England, United Kingdom
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