IT Technician

SoCode Limited; Cambridge; On-site; GBP 25,000 - 32,000; Full time

Job summary

SoCode Limited in Cambridge, UK is seeking an IT Technician to deliver high-quality IT support to clients within an MSP environment. You will diagnose issues, implement solutions, and maintain IT infrastructure to ensure seamless operations.

The role focuses on 2nd line support, Windows Server and Microsoft 365, with a strong emphasis on customer satisfaction and efficient ticket handling. Applicants must be local to Cambridge and eligible to work in the UK.

Qualifications

• Experience in MSP or busy service desk environment preferred.
• Experience with Windows Server and Microsoft 365 is advantageous.
• Strong problem-solving and customer-facing skills required.

Responsibilities

• Provide technical support and issue resolution for clients.
• 365 Administration, troubleshooting, and ticket handling.
• 2nd line support for Windows Server / 365.
• Location: Cambridge, UK.

Skills

IT Support

2nd Line Support

Customer Service

Job description

IT Technician

Exciting Career Opportunity for IT Technicians! MSP or busy service desk expertise Required. Are you an experienced IT Technician with a knack for problem-solving and a passion for client satisfaction? Look no further! Our long-standing client is a dynamic Managed Service Provider (MSP), is actively seeking skilled IT Technicians to join anexpanding team. They have won awards for client & employee development, gorwing significanlty and a fantastic working environment.

Role Overview:

As an integral part of our team, you will leverage your technical expertise to deliver top-tier IT support and solutions to our clients. From diagnosing and resolving issues to implementing and maintaining IT infrastructure, your role will be crucial in ensuring seamless IT operations for our diverse clientele.

Key Responsibilities:

• Provide technical support, troubleshooting, and issue resolution for clients.
• 365 Administration, troubleshooting, picking up tickets.
• 365/Windows Server/ 2nd line support
• Location: Cambridge, UK

Must be a UK resident and in the local arealooking for a new position, it would be great to learn about you and your ambitions. To find out more please…… Applicants not based in commuting distance wont be considered, thank you.