IT Technician | Learning Resource Center Support

North East Surrey College of Technology (NESCOT); Epsom; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

A discounted on-site gym, sports hall,

Starbucks

Blue Light Discount

Free online qualifications

Free parking on-site

Eye care voucher

Job summary

North East Surrey College of Technology (NESCOT) is seeking a capable IT Support Officer to provide first-line support to students and staff, troubleshoot hardware, software and AV equipment, and ensure smooth operation of college systems.

You will work closely with the Learning Resource Centre and IT teams to deliver excellent customer service in a busy environment, with safeguarding commitments emphasised.

Qualifications

• An IT-related qualification and previous experience in an IT-based role.
• Good knowledge of computer hardware, operating systems and cloud services.
• Excellent customer service, communication and problem-solving skills.
• A proactive and flexible approach, with the ability to work effectively in a busy environment.
• A commitment to safeguarding and providing an excellent experience for students and staff.

Responsibilities

• Provide first-line IT support to students and staff, troubleshooting issues and supporting hardware, software, AV equipment and College systems.
• Support the effective day-to-day operation of the Learning Resource Centre.
• Deliver excellent customer service and technical support, working closely with the LRC and wider IT teams to provide a positive experience for students and staff.

Skills

IT-related qualification

Experience in IT-based role

Hardware knowledge

Operating systems knowledge

Cloud services knowledge

Customer service

Communication skills

Problem-solving skills

Proactive and flexible

Safeguarding commitment

Job description

North East Surrey College of Technology (NESCOT) is seeking a capable IT Support Officer to provide first-line support to students and staff, troubleshoot hardware, software and AV equipment, and ensure smooth operation of college systems.

You will work closely with the Learning Resource Centre and IT teams to deliver excellent customer service in a busy environment, with safeguarding commitments emphasised.