IT Technician / Engineer

geekingITsimple Limited; Frome; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

On-site parking

Company pension

Job summary

geekingITsimple Limited in Frome, Somerset, is seeking an IT support specialist to provide day-to-day technical assistance for our customers' hardware and software installations. You will troubleshoot, install, and support on-site systems with a friendly, customer-focused approach.

The role includes on-site and remote support for Microsoft Server, SharePoint, Office 365 and VOIP, plus involvement in larger projects like infrastructure refreshes and disaster recovery.

Qualifications

• Strong knowledge of core hardware and software products.
• Excellent understanding of Microsoft Server operating systems, Windows Server, DNS and DHCP.
• Excellent and friendly customer service skills, both on the phone and in person.
• Ability to explain complex issues clearly to customers.
• Excellent written communication for emails and documentation.

Responsibilities

• Provide day-to-day technical support and troubleshooting for customers' existing hardware and software installations.
• Answer customer phone calls, log support tickets and work them through to resolution.
• Provide on-site and remote support to customers when required.
• Build, configure and install new hardware including routers, wireless equipment, switches, servers, PCs and laptops.
• Install, configure and support applications such as Microsoft Server, SharePoint, Office 365 and VOIP phone systems.
• Work with the team and customers on larger projects such as infrastructure refreshes, disaster recovery and infrastructure virtualisation.
• Respond to monitoring alerts and carry out proactive maintenance to reduce outages and downtime.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Independence

Installation and project work

Driver's licence and vehicle access

Education

Certifications (CompTIA / MTA / MCP / MCITP / MCSE) desired

Tools

Microsoft Server

SharePoint

Office 365

VOIP systems

DNS

DHCP

Windows operating systems

Apple iOS devices

Job description

Salary: £16,000 - 26,000 per year

Requirements:

• Excellent understanding of Microsoft Server operating systems, Windows Server, DNS and DHCP
• Strong knowledge of our core hardware and software products
• Basic knowledge of Apple Mac operating systems and troubleshooting for iPhone/iPad devices and other mobile vendors
• Excellent and friendly customer service skills, both on the phone and in person
• Ability to explain complex issues clearly to customers
• Excellent written communication skills for emails and documentation
• Ability to work effectively as part of a team and independently
• Ability to perform installations and project work when required
• Valid drivers licence and access to a vehicle
• Ideally 3+ years of previous experience in a similar role
• CompTIA or MTA/MCP/MCITP/MCSE certifications are desired

Responsibilities:

• Provide day-to-day technical support and troubleshooting for customers existing hardware and software installations
• Answer customer phone calls, log support tickets and work them through to resolution
• Provide on-site and remote support to customers when required
• Build, configure and install new hardware including routers, wireless equipment, switches, servers, PCs and laptops
• Install, configure and support applications such as Microsoft Server, SharePoint, Office 365 and VOIP phone systems
• Work with the team and customers on larger projects such as infrastructure refreshes, disaster recovery and infrastructure virtualisation
• Respond to monitoring alerts and carry out proactive maintenance to reduce outages and downtime

Technologies:

• Hardware
• Support
• Mobile
• Office 365
• SharePoint
• Windows
• LESS

More:

We are geekingITsimple, based in Frome, Somerset, and we provide day-to-day IT support, troubleshooting and installation services to our customers. We offer a competitive salary, a fun, friendly and creative working environment, and we keep travel mostly local to support a healthy work-life balance. We also encourage our team to take on key roles as we continue to grow, with plenty of opportunities to progress your career. Benefits include company events, a company pension and on-site parking. This is a full-time, in-person role.

last updated 40 week of 2026