It Technician

Emplyfy; Maidenhead; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP in Maidenhead. You will be the first point of technical contact, resolving hardware, software and network incidents and performing on-site troubleshooting.

Ideal applicants have 5+ years of experience, a strong networking background, and experience with Windows and Apple devices, Intune and remote monitoring tools, and knowledge of GDPR and Cyber Essentials.

Qualifications

• Five or more years of relevant industry experience.
• Strong networking background.
• Experience with Windows and Apple devices, Intune and remote monitoring tools.
• Knowledge of GDPR and Cyber Essentials.

Responsibilities

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

Intune device management

Remote monitoring tools

Windows networking

Windows Server administration

Apple device support

Job description

An established technology services provider is looking for a Senior IT Technician to support a diverse portfolio of clients. This is a fantastic opportunity for an experienced professional looking to work with modern technologies within a fast-moving MSP environment.

Key Responsibilities

Deliver exceptional customer support as the first point of technical contact.

Resolve hardware, software and network-related incidents.

Attend client premises for troubleshooting, upgrades and maintenance.

Process and manage support tickets within agreed service levels.

Keep stakeholders informed of progress and resolutions.

Escalate urgent matters when necessary.

Monitor customer systems and infrastructure health.

Maintain technical records and documentation.

Assist with planned projects and deployments.

Respond to high-priority support requests.

Package on offer:

Earn between £30k and £40k per year, subject to experience.

Enjoy an excellent holiday allowance of 40 paid days annually.

Five or more years of relevant industry experience.

Practical experience with Cyber Essentials controls and GDPR standards.

Intune device management and remote monitoring tools.

Strong networking background.

Windows Server security and policy administration.

Excellent communication and client-facing skills.

Experience supporting both Windows and Apple devices.