IT Technician

Rise Technical Recruitment Limited; Telford; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Comprehensive IT training

Pension

Holiday increasing with service

Health cash plan

Job summary

Rise Technical Recruitment Limited is seeking an IT Technician in Telford to join a growing, family-owned manufacturing business. You will be the first point of contact for IT queries, helping keep essential systems running and supporting rollouts of new technology.

Offering £29,000-£38,000 with comprehensive IT training, a pension, holiday increasing with service, and a health cash plan after one year, this on-site role provides hands-on learning and career development.

Qualifications

• Experience in IT helpdesk, desktop support or IT support preferred.
• Experience with Windows and Microsoft 365 environments.
• Ability to install, configure hardware and software.

Responsibilities

• Provide first-line IT support, resolving hardware, software and network issues.
• Install and configure computers, operating systems, applications and user accounts.
• Maintain IT systems, update support documentation and assist with new technology rollouts.
• Receive comprehensive IT training and ongoing support from an experienced technical team.

Skills

Windows fundamentals

Networking fundamentals

Microsoft 365

Microsoft Entra

Troubleshooting & problem solving

Job description

IT Technician

£29,000-£38,000 + Comprehensive IT Training + Pension + Holiday Increasing with Service + Health Cash Plan After One Year

Telford (Commutable from Shrewsbury, Wolverhampton, Bridgnorth, Newport, Market Drayton & surrounding areas)

Are you passionate about IT and looking for a varied support role offering comprehensive training and support from an experienced Technical and Data Science team?

This is an excellent opportunity to join a growing, family-owned manufacturing business where you will help keep essential IT systems running smoothly while developing your technical skills.

This specialist manufacturer is becoming increasingly reliant on technology across its operations. You will join a business that values determination, quality, integrity and teamwork, supporting colleagues with a wide range of day-to-day IT needs.

In this role, you will be the first point of contact for IT queries, diagnosing hardware, software and network problems. You will also install and configure equipment, set up user accounts and support the rollout of new applications and technology.

This role would suit someone with a strong understanding of Windows, Microsoft 365 and IT fundamentals who enjoys solving problems and helping people. Previous helpdesk, desktop support or IT support experience would be beneficial.

The Role:

• Provide first-line IT support, resolving hardware, software and network issues.
• Install and configure computers, operating systems, applications and user accounts.
• Maintain IT systems, update support documentation and assist with new technology rollouts.
• Receive comprehensive IT training and ongoing support from an experienced technical team.

The Person:

• Strong knowledge of Windows, basic networking, computer hardware and peripherals.
• Knowledge of Microsoft 365 and Entra environments.
• Methodical problem solver who can explain technical issues clearly and prioritise workloads.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.