IT Technician Apprentice: Hands-On Helpdesk & Tech Support

Higherin; Manchester; Hybrid; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Wellbeing session

Holidays and flexi-day

Cycle to work scheme

Car scheme

Christmas payroll saving scheme

Employee assistance programme

Free on site gym

Free on site parking

EV charging points

Weekly CPD opportunities

Staff canteen

Westfield health

Pension

Job summary

Greater Manchester Academies Trust (GMAT) is offering an IT Technician Apprenticeship in Manchester. You will support end users, handle tickets, and gain hands-on experience with desktop/laptop support in a busy IT environment.

Role includes software/hardware installation, diagnostics, and assisting with communication across channels. Great for those starting in IT with a customer-service focus and GCSEs in Maths/English.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Resolve assigned IT helpdesk calls
• Assist with all channels of communication into the helpdesk (phone, email, web portal)
• Ensure accurate, up-to-date information is maintained on all support tickets and the customer is informed on progress at regular intervals
• Provide cover for the helpdesk between 7:30am to 5pm
• Attend relevant meetings as required
• Build a good rapport with all helpdesk customers
• Perform hands-on fixes at desktop level, including installing and upgrading software, hardware and configuring systems and applications
• Apply diagnostic utilities to aid in troubleshooting

Skills

Service desk experience

Customer service

Deadline driven

Interpersonal skills

Team collaboration

Education

GCSEs 4+ (A-C)

GCSE Maths and English 3+ (D+)

No higher-level qualification in similar subject

Tools

Windows 10/11

Office 2016/2024

Office 365

Google apps

AV equipment

Job description

Greater Manchester Academies Trust (GMAT) is offering an IT Technician Apprenticeship in Manchester. You will support end users, handle tickets, and gain hands-on experience with desktop/laptop support in a busy IT environment.

Role includes software/hardware installation, diagnostics, and assisting with communication across channels. Great for those starting in IT with a customer-service focus and GCSEs in Maths/English.