IT Technician Apprentice: Hands-On Helpdesk & Tech Support

Higherin

Manchester

Hybrid

GBP 12,000 - 16,000

Full time

3 days ago
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Benefits offered by this job

Wellbeing session
Holidays and flexi-day
Cycle to work scheme
Car scheme
Christmas payroll saving scheme
Employee assistance programme
Free on site gym
Free on site parking
EV charging points
Weekly CPD opportunities
Staff canteen
Westfield health
Pension

Job summary

Greater Manchester Academies Trust (GMAT) is offering an IT Technician Apprenticeship in Manchester. You will support end users, handle tickets, and gain hands-on experience with desktop/laptop support in a busy IT environment.

Role includes software/hardware installation, diagnostics, and assisting with communication across channels. Great for those starting in IT with a customer-service focus and GCSEs in Maths/English.

Qualifications

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

  • Resolve assigned IT helpdesk calls
  • Assist with all channels of communication into the helpdesk (phone, email, web portal)
  • Ensure accurate, up-to-date information is maintained on all support tickets and the customer is informed on progress at regular intervals
  • Provide cover for the helpdesk between 7:30am to 5pm
  • Attend relevant meetings as required
  • Build a good rapport with all helpdesk customers
  • Perform hands-on fixes at desktop level, including installing and upgrading software, hardware and configuring systems and applications
  • Apply diagnostic utilities to aid in troubleshooting

Skills

Service desk experience
Customer service
Deadline driven
Interpersonal skills
Team collaboration

Education

GCSEs 4+ (A-C)
GCSE Maths and English 3+ (D+)
No higher-level qualification in similar subject

Tools

Windows 10/11
Office 2016/2024
Office 365
Google apps
AV equipment

Job description

Greater Manchester Academies Trust (GMAT) is offering an IT Technician Apprenticeship in Manchester. You will support end users, handle tickets, and gain hands-on experience with desktop/laptop support in a busy IT environment.

Role includes software/hardware installation, diagnostics, and assisting with communication across channels. Great for those starting in IT with a customer-service focus and GCSEs in Maths/English.

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