IT Technician Level 3 Apprenticeship - GMAT

Higherin; Manchester; Hybrid; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Wellbeing session

Holidays and flexi-day

Cycle to work scheme

Car scheme

Christmas payroll saving scheme

Employee assistance programme

Free on site gym

Free on site parking

EV charging points

Weekly CPD opportunities

Staff canteen

Westfield health

Pension

Job summary

Greater Manchester Academies Trust (GMAT) is offering an IT Technician Apprenticeship in Manchester. You will support end users, handle tickets, and gain hands-on experience with desktop/laptop support in a busy IT environment.

Role includes software/hardware installation, diagnostics, and assisting with communication across channels. Great for those starting in IT with a customer-service focus and GCSEs in Maths/English.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Resolve assigned IT helpdesk calls
• Assist with all channels of communication into the helpdesk (phone, email, web portal)
• Ensure accurate, up-to-date information is maintained on all support tickets and the customer is informed on progress at regular intervals
• Provide cover for the helpdesk between 7:30am to 5pm
• Attend relevant meetings as required
• Build a good rapport with all helpdesk customers
• Perform hands-on fixes at desktop level, including installing and upgrading software, hardware and configuring systems and applications
• Apply diagnostic utilities to aid in troubleshooting

Skills

Service desk experience

Customer service

Deadline driven

Interpersonal skills

Team collaboration

Education

GCSEs 4+ (A-C)

GCSE Maths and English 3+ (D+)

No higher-level qualification in similar subject

Tools

Windows 10/11

Office 2016/2024

Office 365

Google apps

AV equipment

Job description

Launch your IT support career with GMAT!

Earn while you learn, gain hands‑on experience helping users and build valuable skills for a rewarding future in technology.

About the role

The IT Technician Apprentice’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving end user help requests. The team supports, maintains and develops GMAT’s IT support function including all desktop and laptop support.

Responsibilities

• Resolve assigned IT helpdesk calls
• Assist with all channels of communication into the helpdesk (phone, email, web portal)
• To ensure that accurate, up‑to‑date information is maintained on all support ticket and the customer is informed on progress at regular intervals
• Provide cover for the helpdesk between the hours of 7.30am to 5pm
• Attend relevant meetings as required
• Build a good rapport with all helpdesk customers
• Perform hands‑on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
• Apply diagnostic utilities to aid in troubleshooting

The post would suit people with the following skill set

• Service desk experience (although not essential)
• High level of customer service and interpersonal skills
• Experience of working to tight deadlines
• Windows operating systems (10, 11)
• Office 2016, 2024
• Office 365
• Google apps
• AV equipment

The entry requirements for this programme are as follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

35 hours per week.

Benefits

• Wellbeing session
• Holidays and flexi‑day
• Cycle to work scheme
• Car scheme
• Christmas payroll saving scheme
• Employee assistance programme
• Free on site gym
• Free on site parking
• Electric vehicle charging points
• Weekly CPD opportunities
• Staff only canteen
• Westfield health
• Pension

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

Greater Manchester Academies Trust (GMAT) is a multi‑academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.