IT Technician

Oliver Rae Ltd; West Midlands; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Onsite parking

Excellent public transport links

Permanent employment

Job summary

Oliver Rae Ltd in Stourbridge is seeking an IT Technician to join a thriving manufacturing environment. You will gain hands-on experience with ERP systems, automation projects, robotics, vision inspection tech, Power BI reporting and factory connectivity.

Full training provided to build a long-term career in modern manufacturing. The role covers Synchro ERP support, setup and maintenance of software/hardware and shop-floor devices, and connecting PLCs to IT systems.

Qualifications

• Good IT literacy and genuine interest in computer systems, networks and industrial technology.
• Willingness to learn ERP, vision inspection, and how shop-floor systems connect.
• Good communication skills with shop floor and office.
• Logical, methodical approach to fault-finding.
• Ability to plan and prioritise workload across multiple projects.
• Relevant IT/Computing/Electronics/Engineering qualification desirable but not essential.
• Interest in automation and robotics is an advantage, training provided.

Responsibilities

• Act as the first point of contact and internal champion for the Synchro ERP system, supporting users and data integrity.
• Assist in setup, configuration and maintenance of software, hardware and shop floor devices.
• Support and maintain the Keyence vision inspection system and its rollout.
• Provide first-line support for shop-floor PCs, scanners and network connectivity; escalate PLC/machine issues as needed.
• Develop and maintain connectivity between machines, systems and the Company network.
• Assist data integration from PLCs and shop-floor equipment into IT systems (Synchro ERP, Power BI).
• Support automation initiatives, including robot programming and implementation of automated systems.
• Install and maintain shop floor visual displays and ensure production information is current.
• Assist in rolling out Power BI dashboards; identify reporting needs across departments.
• Act as liaison between internal IT needs and external IT support; escalate when needed.
• Lead and complete allocated IT/technical projects with stakeholder updates.
• Maintain documentation of systems, configurations and network setup.

Skills

IT literacy

Communication

Problem solving

Planning & prioritising

Education

IT/Computing/Electronics/Engineering qualification

Tools

Synchro ERP

Power BI

Keyence vision system

Job description

Position: IT Technician

Location: Stourbridge
Hours: 08:00 - 16:30 Monday - Friday

Salary: 32k
Job Type: Full-time, permanently employed by the business

Are you finishing college or looking to take your first step into Industrial IT, Engineering Systems or Automation? Our client is a thriving and forward-thinking manufacturing business, is accelerating its investment in technology and modern manufacturing processes, making this an exciting time to join the team.

This newly created role offers the opportunity to gain hands-on experience with ERP systems, automation projects, robotics, vision inspection technology, Power BI reporting and factory-wide connectivity. Full training will be provided, making it the perfect opportunity for an ambitious, technically minded individual looking to build a long-term career at the forefront of modern manufacturing.

The Role

• Act as the first point of contact and internal champion for the Synchro ERP system, supporting users, maintaining data integrity, and liaising with the ERP provider on updates and issues.
• Support the set-up, configuration and ongoing maintenance of new software, hardware and shop floor devices across the business.
• Support and maintain the Keyence vision inspection system, including basic configuration, calibration liaison and troubleshooting, and support its roll-out across all sectors of the business.
• Provide first-line support for shop-floor PCs, scanners and network connectivity, escalating anything touching the PLCs or other control systems to the relevant machine supplier or specialist controls contractor.
• Develop and maintain connectivity between machines, systems and the Company network.
• Support the Company's move towards greater plant connectivity, helping bring data from the site's PLCs and shop-floor equipment into IT systems such as Synchro ERP and Power BI, and identifying areas for improvement.
• Support the business's move towards automation, including the programming of robots, and assist the maintenance team with the implementation of automated systems.
• Install and maintain shop floor visual display screens, ensuring quality documentation and production information is accessible and current.
• Support the roll-out of Power BI across the business, building initial dashboards and reports and working with departments to identify reporting needs.
• Act as the link between internal IT needs and the Company's external IT support provider, providing first-line troubleshooting and briefing and managing the external provider where an issue needs to be escalated to them.
• Lead and complete allocated IT and technical projects, keeping stakeholders updated on progress.
• Maintain accurate records and documentation of systems, configurations and network set-up.

About You

• Good IT literacy and a genuine interest in computer systems, networks and industrial technology.
• Willingness to learn new software and systems, including ERP and vision inspection, and how the site's shop-floor systems connect together.
• Good communication skills, with the confidence to work with people across the shop floor and office.
• A logical, methodical approach to problem-solving and fault-finding.
• Ability to plan and prioritise workload across multiple projects.
• A relevant qualification in IT, Computer Science, Electronics or Engineering is desirable but not essential - recent college leavers are encouraged to apply.
• An interest in automation and robotics is an advantage, though full training will be given.

Why apply for this role?

• A great team to work with
• Permanently employed by the business
• Monthly pay
• Onsite parking
• Excellent public transport links