It Support Technician

Proactive Personnel Ltd; Shrewsbury; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Training in IT systems

Support from Tech/Data team

Pension scheme via auto-enrolment

Holiday entitlement (4 weeks + 8 BH, 5

Health cash plan

Job summary

Proactive Personnel Ltd in Telford is seeking an IT Support Technician to provide hands-on technical support to computer users, resolving hardware, software and network issues to keep the organisation running smoothly. The ideal candidate will have strong Windows, networking, and hardware knowledge, plus experience with M365 and Entra environments, and a background in IT support or helpdesk.

This role offers Monday to Friday hours, 39.5 per week, with a salary of £29,000–£38,000 per annum DOE

Qualifications

• Experience supporting users with Windows OS, networks and hardware.
• Familiar with M365 and Entra environments.
• Background in IT support, helpdesk or desktop engineering.
• Knowledge of Unix, Linux and IBM systems.
• Strong problem-solving and communication skills.

Responsibilities

• Be the first point of contact for end users & for support requests
• Find & fix faults in a timely manner
• Follow diagrams and written instructions to repair a fault or set up a system
• Update knowledgebases for others to refer to
• Talk staff through actions to help set up systems or resolve issues
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Test and evaluate new technology

Skills

Windows operating systems

Networking basics

Hardware & peripherals

M365

Entra environments

IT support/Helpdesk experience

Unix/Linux

Education

GCSEs including Maths and English

Job description

IT Support Technician

Proactive Personnel are currently supporting a well-established manufacturing business in Telford, currently looking for appoint an IT Support Technician.

The successful candidate will give technical support to computer users by identifying and fixing hardware, software and network problems, ensuring the organisation runs smoothly.

Hours: Monday to Friday, 39.5 hours per week

Salary Range: £29,000 - £38,000 per annum DOE.

Duties to include but not limited to:

• Be the first point of contact for end users & for support requests
• Find & fix faults in a timely manner
• Follow diagrams and written instructions to repair a fault or set up a system
• Update knowledgebases for others to refer to
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Test and evaluate new technology

Ideal Candidate:

• 5 GCSEs at grades 9 to 4 (A* to C), including Maths and English.
• Strong knowledge of Windows operating systems, networking basics, hardware, and peripherals
• Knowledge of M365 and Entra environments
• Proven experience in IT support, helpdesk, or desktop engineering roles
• Knowledge of Unix, Linux and IBM series I

Company Benefits:

• Comprehensive training in IT systems.
• Ongoing support from an experienced Technical and Data Science team.
• Company pension scheme through auto-enrolment.
• 4 weeks holiday & 8 bank holidays year one - thereafter 5 weeks & 8 bank holidays.
• After one year's service: a health cash plan, additional holiday entitlement and further company benefits.