IT Technician

St Helens Metropolitan Council; St Helens; On-site; GBP 26,000 - 27,000; Full time

Job summary

St Helens Borough Council is seeking an IT Technician to provide IT support to a large secondary school. The role involves first- and second-line support for staff and students, within a small three-person team, under the guidance of the Network Manager and Senior Engineer.

Experience with end-user devices and AV equipment is desirable. The successful candidate will demonstrate strong customer service skills, be organised, able to prioritise based on impact, and have at least one year in an IT

Qualifications

• Minimum of one year's experience in IT support.
• Experience with Windows PCs, printers, iPads, and audio/visual equipment.
• Experience with Microsoft Office 365 admin is advantageous.
• Good customer service and service desk experience required.
• Flexibility to cover hours between 8:00 and 17:00, Monday to Friday.

Responsibilities

• Provide both first- and second-line IT support to staff and students.
• Work as part of a small 3-person IT team.
• Support end-user devices and AV equipment.

Skills

IT support

Customer service

Service desk

Windows PCs

Office 365 admin

Windows Server OS

Networking basics

AV equipment

Job description

We are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.

Making A Difference as IT Technician

St Helens Council are seeking to appoint an IT Technician to provide IT support to a large secondary school. The IT Technician will be working as a part of a 3-person team and will be supported by the Network Manager and Senior Engineer. The role would suit someone with at least a years’ experience in the IT Industry looking to further their career. You will be providing both first- and second-line support to both staff and students. The school is also supported by the wider St Helens Schools ICT Team.

Ideally you will have some experience of supporting end user devices such as Windows PCs, printers, and iPads and audio/visual equipment. Experience of networking would be an advantage, such as patching, basic configuration and troubleshooting.

Any experience of Microsoft Office 365 admin and Windows Server Operating Systems would be an advantage.

Good customer service skills are essential. Experience of using a service desk is also required.

You must be organised, be able to take ownership of service desk calls and be able to prioritise calls based on impact.

A minimum of one years experience working in an IT support environment is required.

Service coverage hours are, Monday – Friday, 8am – 4.30pm. However, this post requires the flexibility to cover service demands as and when required between 8:00am and 5:00pm Monday to Friday.

Salary: £26,427 - £26,847 per annum

Hours: 37 hours per week

This post is subject Enhanced DBS Disclosure.

Equality & Diversity

St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality

St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.