IT Technician

St Helens Council; St Helens; On-site; GBP 26,000 - 27,000; Full time

Job summary

St Helens Council is seeking an IT Technician to provide first- and second-line IT support for a large secondary school. You’ll assist staff and students with Windows PCs, printers, iPads, and AV equipment, with networking knowledge a plus. Strong customer service and service-desk ownership are essential.

Hours 37 per week, salary £26,427–£26,847, and enhanced DBS disclosure. You’ll be part of a small team under the Network Manager and Senior Engineer, with flexibility to cover 8:00–17:00 as

Qualifications

• At least one year in IT support, providing first- and second-line support.
• Experience with Windows PCs, printers, iPads and AV equipment.
• Basic networking knowledge and patching/troubleshooting appreciated.
• Experience with Office 365 admin and Windows Server OS is a plus.
• Excellent customer service and service-desk ownership and prioritisation.

Responsibilities

• Provide first- and second-line IT support to staff and students.
• Support end-user devices (PCs, printers, iPads) and AV equipment.
• Handle service desk calls, prioritise by impact, and take ownership.
• Work with the IT team and School ICT Team to resolve issues promptly.

Skills

IT support experience

End-user devices (PCs, printers, iPads

Audio/visual equipment

Networking basics

Customer service

Ownership of service desk calls

Organised

Tools

Windows OS

Office 365 Admin

Windows Server OS

Service desk tools

Job description

We are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.

Making A Difference as IT Technician

St Helens Council are seeking to appoint an IT Technician to provide IT support to a large secondary school. The IT Technician will be working as a part of a 3-person team and will be supported by the Network Manager and Senior Engineer. The role would suit someone with at least a years’ experience in the IT Industry looking to further their career. You will be providing both first- and second-line support to both staff and students. The school is also supported by the wider St Helens Schools ICT Team.

Ideally you will have some experience of supporting end user devices such as Windows PCs, printers, and iPads and audio/visual equipment. Experience of networking would be an advantage, such as patching, basic configuration and troubleshooting.

Any experience of Microsoft Office 365 admin and Windows Server Operating Systems would be an advantage.

Good customer service skills are essential. Experience of using a service desk is also required.

You must be organised, be able to take ownership of service desk calls and be able to prioritise calls based on impact.

A minimum of one years experience working in an IT support environment is required.

Service coverage hours are, Monday – Friday, 8am – 4.30pm. However, this post requires the flexibility to cover service demands as and when required between 8:00am and 5:00pm Monday to Friday.

Salary: £26,427 - £26,847 per annum

Hours: 37 hours per week

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

This post is subject Enhanced DBS Disclosure.

Be scam aware: St Helens Council will never ask applicants to share payment information or charge recruitment fees when applying for vacancies. If in doubt, contact [e-mail]

St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality

St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.