School IT Technician: End-User Support & AV

St Helens Council

St Helens

On-site

GBP 26,000 - 27,000

Full time

8 days ago

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Job summary

St Helens Council is seeking an IT Technician to provide first- and second-line IT support for a large secondary school. You’ll assist staff and students with Windows PCs, printers, iPads, and AV equipment, with networking knowledge a plus. Strong customer service and service-desk ownership are essential.

Hours 37 per week, salary £26,427–£26,847, and enhanced DBS disclosure. You’ll be part of a small team under the Network Manager and Senior Engineer, with flexibility to cover 8:00–17:00 as

Qualifications

At least one year in IT support, providing first- and second-line support.
Experience with Windows PCs, printers, iPads and AV equipment.
Basic networking knowledge and patching/troubleshooting appreciated.
Experience with Office 365 admin and Windows Server OS is a plus.
Excellent customer service and service-desk ownership and prioritisation.

Responsibilities

Provide first- and second-line IT support to staff and students.
Support end-user devices (PCs, printers, iPads) and AV equipment.
Handle service desk calls, prioritise by impact, and take ownership.
Work with the IT team and School ICT Team to resolve issues promptly.

Skills

IT support experience

End-user devices (PCs, printers, iPads

Audio/visual equipment

Networking basics

Customer service

Ownership of service desk calls

Organised

Tools

Windows OS

Office 365 Admin

Windows Server OS

Service desk tools

Job description

Hours 37 per week, salary £26,427–£26,847, and enhanced DBS disclosure. You’ll be part of a small team under the Network Manager and Senior Engineer, with flexibility to cover 8:00–17:00 as

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