IT Technician

Wirral Met College; Birkenhead; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

State-of-the-art facilities

Enhanced annual leave

Family-friendly policies

DBS checks paid by employer

CPD commitment

Flexible approach to work

LGPS pension contributions

Free parking

Job summary

Wirral Metropolitan College is seeking an IT Technician to join our team on a 35-hour per week, full-time, permanent basis. The role covers IT infrastructure support across main sites and outreach at remote locations, including staff devices and teaching resources.

You will work as part of a friendly team, using System Centre Configuration Manager and standard college equipment; hold GCSE/Level 2 Maths and English and relevant Microsoft qualifications, or be working toward them.

Qualifications

• GCSE/Level 2 in Maths and English is required.
• In-depth knowledge of Microsoft operating systems with hardware qualifications or willingness to work toward them.
• Experience working in a team and capable of taking sole responsibility for projects.
• Familiar with modern PC systems and general software management.
• Knowledge of stock control and booking procedures.
• Experience using various software applications.

Responsibilities

• Support and maintain IT infrastructure across main college sites, including phone systems.
• Lead outreach IT support at remote sites.
• Support staff with configuration of mobile devices (iPads, Android, etc.).
• Ensure consistency across sites and contribute to the team SAR.
• Monitor IT call log, handle jobs promptly, and work to completion.
• Use System Centre Configuration Manager to support network users.
• Provide technical support for teaching areas and curriculum IT/AV resources.

Skills

MS operating systems

MCDST/MCP

teamwork

PC troubleshooting

software management

stock control procedures

various software apps

Education

GCSE/Level 2 Maths & English

Job description

IT Technician

We are looking for an IT Technicianto join our team. This is a35 hours per week,full-time, permanent role offering a salary of £25,654 to £26,422 per annum.

Why Join Us?

At Wirral Metropolitan College our purpose is to provide inclusive, highest – quality education and training opportunities to meet the aspirations of students and the need of the local community.

To achieve our purpose, we live our values; We are Ambitious, We are Resilient, We are Inclusive, We are Empowering, We are Accountable.

Job Purpose/Key Responsibilities:

• To act as a member of a team covering WMC main sites to support and maintain the IT infrastructure including college phone systems.
• To take the lead for outreach support covering IT support particularly at the remote sites.
• To provide support to staff in the configuration of mobile technologies (i.e. iPads, iPods, Android devices and other electronic tablets)
• To ensure high consistency across all sites, and to contribute to the team SAR.
• To monitor the IT call logger, take jobs in a timely manner and work to completion as efficiently as possible
• To use Microsoft System Centre Configuration Manager to support the requirements of network users
• To provide technical support for the appropriate teaching areas, including the provision of specialist IT and Audio Visual Communications resources for demonstrations and curriculum requirements.

Skills and Qualifications:

• GCSE/Level 2 qualification in Maths and English.
• Have an in-depth knowledge of Microsoft Operating Systems, with relevant Microsoft hardware support qualifications (MCDST, MCP or equivalent) or being prepared to work to such a qualification.
• Have worked in a team environment, but capable of working individually and taking sole responsibility for projects.
• Be familiar with the operation and maintenance of a modern personal computer system.
• Have knowledge and preferably experience of software management systems.
• Have a knowledge of stock control and booking procedures.
• Have experience working with various software applications.

Benefits:

• Outstanding facilities in state of-the-art environments
• Enhanced annual leave entitlement
• Enhanced family friendly policies and leave
• DBS checks completed and paid for by the employer
• Company is committed to CPD
• Flexible approach to work
• Excellent employer contribution rates into a local government pension scheme
• Access to free car parking (subject to availability)

Wirral Metropolitan College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All applicants who are offered employment will be subject to a record check from the Disclosure and Barring Services before the appointment is confirmed.

It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children.

Wirral Metropolitan College is actively committed to maintaining an environment which promotes and embeds equality, diversity and inclusion as a core value and welcome applications from all sections of the community. The College ensures the principles of the Equality Act 2010 are adhered to and all job applicants and employees are treated equitably and fairly.