IT Technician

Talantir; Knowsley; On-site; GBP 17,000 - 25,000; Full time

Job summary

Talantir is seeking a Temporary IT Technician to join our on-site IT team at the Knowsley site. You will provide 1st and 2nd line technical support to staff and students, covering hardware, software and general IT queries, with exposure to Microsoft 365, Active Directory and SharePoint.

The role is 36 hours per week, starting ASAP, Mon-Thurs 08:30-17:00, Fri 08:30-16:30, with occasional late shifts up to 19:00 and potential travel across Knowsley and St Helens. DBS clearance on appointment.

Qualifications

• Experience in IT support, preferably in education.
• Strong communication, diagnostic and problem-solving skills.
• Excellent organisation, planning, and time-management abilities.
• Proactive, positive and approachable attitude.
• Ability to work independently and with a team.
• DBS clearance on appointment.

Responsibilities

• Provide 1st & 2nd line IT support in line with SLAs.
• Troubleshoot hardware, software, network and user issues.
• Log and manage helpdesk tickets.
• Maintain high standards of customer service.
• Support development and implementation of IT processes.
• Ensure adherence to IT security principles.
• Participate in enrolment activities and occasional off-site work.
• Keep up to date with ICT training and development.

Skills

Communication

Diagnostics

Problem solving

Teamwork

Education

IT support experience (education desirable)

Tools

Microsoft 365

Active Directory

SharePoint

Job description

Your new company

You will be joining a well‑established education provider recognised for delivering high‑quality learning experiences to a diverse community of students. The organisation is committed to excellence, innovation, and providing outstanding support to both learners and staff. You will be part of a friendly, collaborative, and professional IT service that supports teaching, learning and administrative operations across multiple sites.

Your new role

We are seeking a Temporary IT Technician to join our on‑site IT team based at our Knowsley site. You'll be part of a close‑knit team, with additional support from a wider team. In this role, you will provide 1st and 2nd line technical support, assisting staff and students with hardware, software, and general IT queries. You will support a range of systems including Microsoft 365, Active Directory, SharePoint, and other Microsoft technologies, with opportunities to work with specialist education‑based tools.

Your core work pattern will be 36 hours per week:

The interim role is to start ASAP

Mon-Thurs: 08:30-17:00 (1‑hour break)

Fri: 08:30-16:30 (1 hour break)

You will also MAY participate in a rolling rota to cover occasional late shifts up to 19:00 for adult learner support.

You may be required to travel to and work from other locations across Knowsley and St Helens as needed.

Key responsibilities include:

• Providing 1st & 2nd line IT support in accordance with SLAs
• Troubleshooting hardware, software, network, and user issues
• Logging and managing helpdesk tickets
• Maintaining high standards of customer service
• Supporting the development and implementation of robust IT processes
• Ensuring adherence to IT security principles
• Participating in enrolment activities and occasional off‑site work
• Keeping up to date with relevant ICT training and development

What you'll need to succeed

• Experience working in an IT support (Education desirable)
• Strong communication, diagnostic and problem‑solving skills
• Excellent organisation, planning, and time‑management abilities
• A proactive, positive, and approachable attitude
• Ability to work independently and as part of a team
• Flexibility to occasionally work evenings or off‑site
• DBS clearance (on appointment)

What you'll get in return

• A dedicated consultant at Hays to support with compliance, payroll and future opportunities
• A supportive team environment with opportunities for learning and skill development
• Experience working with a broad range of Microsoft technologies and education‑specific systems
• The chance to make a real impact by supporting staff and students within a vibrant educational setting