IT Technician

Tamfol; Kettering; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Wesley Media is recruiting an ICT Support Technician to join our UK team. You will troubleshoot software and hardware, act as the first point of contact for IT support, and guide clients through steps by phone, email or chat until issues are resolved.

The role requires proficiency with Windows 10/11, Microsoft 365, and networking basics. Experience with Active Directory, VOIP, Linux, and SQL is advantageous.

Qualifications

• Experience in IT support or helpdesk preferred.
• Proficient with Windows 10/11 and Microsoft 365.

Responsibilities

• Troubleshoot and diagnose software and hardware issues.
• First point of contact for IT support.
• Guide clients through steps by phone, email or chat until issue is resolved.
• Provide prompt and accurate feedback to customers.
• Prioritise and manage multiple open issues.
• Follow up to ensure systems function after troubleshooting.
• Assist with preparation of system hardware and software.
• Log incidents in CRM.
• Identify solutions to software and hardware issues.

Skills

Troubleshooting

IT support

CRM usage

Strong communication

Tools

Windows 10/11

Microsoft 365

Networking concepts

Active Directory

VOIP/Phone systems

Linux (Pi/servers/NAS)

SQL

Job description

Wesley Media has been a leading supplier of software solutions & specialist media delivery systems in the UK for over 25 years.

We are currently recruiting for a ICT Support Technician.

Responsibilities will include:

• Troubleshooting & diagnosing issues with both software and hardware.
• First point of contact for IT and systems support.
• Talking clients through a series of actions via phone, email or chat, until the issue is solved.
• Providing prompt & accurate feedback to customers.
• Prioritising & managing several open issues at one time.
• Following up with clients to ensure their systems are fully functional after troubleshooting.
• Assisting with the preparation of system hardware & software.
• Identifying solutions to software & hardware issues.
• Logging incidents using CRM.

Candidates must be proficient in the use of:

• Windows 10 & Windows 11.
• Microsoft 365 or Office 365.
• Network terminology & configurations.
• Maintaining accurate records.

Knowledge or experience of the following would be an advantage:

• Router configuration.
• Anti-virus software.
• Microsoft Active Directory.
• Experience in an SLA support driven environment.
• VOIP/ Phone system management.
• Linux competency (Pi systems, some servers, Synology NAS devices).
• Use of SQL.

The candidate will have the following attributes:

• A passion for IT, ideally with support experience (however we will consider applicants without prior experience).
• Must possess a “can do” attitude.

Working hours are Monday to Friday between 08:00-17:30 on a rotating shift pattern. Additional Out-of-hours and weekend work will sometimes be required.