IT Support Technician – Customer‑Facing & SLA‑Driven

Tamfol; Kettering; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Wesley Media is recruiting an ICT Support Technician to join our UK team. You will troubleshoot software and hardware, act as the first point of contact for IT support, and guide clients through steps by phone, email or chat until issues are resolved.

The role requires proficiency with Windows 10/11, Microsoft 365, and networking basics. Experience with Active Directory, VOIP, Linux, and SQL is advantageous.

Qualifications

• Experience in IT support or helpdesk preferred.
• Proficient with Windows 10/11 and Microsoft 365.

Responsibilities

• Troubleshoot and diagnose software and hardware issues.
• First point of contact for IT support.
• Guide clients through steps by phone, email or chat until issue is resolved.
• Provide prompt and accurate feedback to customers.
• Prioritise and manage multiple open issues.
• Follow up to ensure systems function after troubleshooting.
• Assist with preparation of system hardware and software.
• Log incidents in CRM.
• Identify solutions to software and hardware issues.

Skills

Troubleshooting

IT support

CRM usage

Strong communication

Tools

Windows 10/11

Microsoft 365

Networking concepts

Active Directory

VOIP/Phone systems

Linux (Pi/servers/NAS)

SQL

Job description

Wesley Media is recruiting an ICT Support Technician to join our UK team. You will troubleshoot software and hardware, act as the first point of contact for IT support, and guide clients through steps by phone, email or chat until issues are resolved.

The role requires proficiency with Windows 10/11, Microsoft 365, and networking basics. Experience with Active Directory, VOIP, Linux, and SQL is advantageous.