It Technician

Emplyfy; Felbridge; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 paid days holiday

Intune device management

Remote monitoring tools

Cyber Essentials & GDPR compliance

Job summary

Emplyfy in the United Kingdom is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP.

You will deliver frontline technical support, troubleshoot hardware, software and network issues, and visit client sites for upgrades and maintenance. The role requires strong communication skills and experience with Windows and Apple devices, Intune, and GDPR/Cyber Essentials compliance.

Qualifications

• Five or more years of relevant industry experience.
• Practical experience with Cyber Essentials controls and GDPR standards.
• Windows Server security and policy administration.
• Strong networking background.
• Experience supporting both Windows and Apple devices.

Responsibilities

• Deliver first-point technical support to clients.
• Resolve hardware, software and network incidents.
• Attend client premises for troubleshooting and maintenance.
• Process and manage support tickets within SLAs.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

Customer support

Incident resolution

Documentation

Troubleshooting

Client-facing communication

Tools

Intune

Remote monitoring tools

Windows Server

macOS support

Job description

An established technology services provider is looking for a Senior IT Technician to support a diverse portfolio of clients. This is a fantastic opportunity for an experienced professional looking to work with modern technologies within a fast-moving MSP environment.

Key Responsibilities

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Package on offer:

• Earn between £30k and £40k per year, subject to experience.
• Enjoy an excellent holiday allowance of 40 paid days annually.
• Five or more years of relevant industry experience.
• Practical experience with Cyber Essentials controls and GDPR standards.
• Intune device management and remote monitoring tools.
• Strong networking background.
• Windows Server security and policy administration.
• Excellent communication and client-facing skills.
• Experience supporting both Windows and Apple devices.