IT Technician

Bourne Education Trust; Epsom; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

LGPS pension

34 days holiday

Training & development

Recognition policies

Well-being support (GP & EAP)

Discount platform - My Group

Work-life balance

Free on-site parking

Sick pay

Job summary

Bourne Education Trust's IT Technician role at Kings International College, Camberley, Surrey, requires you to provide first and second line support for school IT systems and maintain reliable operations. You will assist the IT Lead and Regional Service Delivery Manager, ensuring services run smoothly and delays are minimised across the trust's network.

This permanent, full-time post includes on-site work with travel to other trust sites.

Qualifications

• GCSE English and Maths or equivalent.
• Experience in first/second line IT support.
• Commitment to safeguarding of pupils.

Responsibilities

• Monitor and respond to service desk tickets within the agreed timeframes.
• Install, configure, commission and maintain systems to support the school.
• Monitor hardware state and perform basic repairs.

Skills

First/second line support

Service desk

System maintenance

Ticket monitoring

Education

GCSE English & Maths

Job description

We are seeking an IT Technician to join our team at Bourne Education Trust.

Our IT Technicians provide first and second line support for IT systems within a school, ensuring their smooth operation in a professional and timely manner. In support of the IT Lead and Regional Service Delivery Manager, play a key role in providing technical support to the school and ensuring the optimum operation of the IT network and associated technology, in line with the Trust's IT strategic vision maximising the learning opportunities of all students, and the business continuity of the trust.

Based at Kings International College, Camberley, Surrey (travel to other Trust sites may be required)

About Bourne Education Trust

Bourne Education Trust (‘BET’) is a successful multi-academy trust made up of twenty four schools (plus three further associate schools), across primary, secondary and specialist school phases in Surrey, Hampshire and the London Borough of Richmond upon Thames. BET's strapline 'Transforming schools; changing lives' reflects our shared commitment that all children, regardless of context or background, deserve a great education. Together we are passionate about developing sustainable and ethical environments, promoting social justice and maintaining the highest standards in our behaviours and values. We learn without borders and we are relentless in our efforts to support our pupils through new and innovative ways by embracing new technologies. Digital education is at the forefront of our joint approach and we are resolute in our belief that digital innovation has the ability to enrich and transform - reimagining the future of education in our schools.

Details

Position: IT Technician

Location: Based at Kings International College, Camberley, Surrey (travel to other Trust sites may be required)

Contract: Permanent, full time

Salary: Support Pay Scale 5 - £28,545 - £30,580

Benefits

• Generous workplace pension through LGPS
• Generous holiday entitlement - 26 days plus 8 days bank holiday = 34 days
• Ongoing training, learning and development opportunities
• Recognition policies for exceptional performance and long service
• Well-being support, including 24/7 online GP access, Employee Assistance Programme (EAP), online wellness support and free eye tests
• Access to savings on your everyday spending including groceries, homeware, entertainment and holidays, through My Group benefits platform
• Work-life balance, and family friendly policies and processes
• Free on-site parking and cycle to work scheme
• Occupational sick pay

Key Responsibilities Include

• Monitor and respond to service desk tickets within the agreed timeframes
• Play a key part in the installation, configuration, commissioning and maintenance of systems and software to support the development of the school
• Monitor the state of equipment, ensuring that hardware is maintained in good working order, including carrying out basic repairs and taking other appropriate action when required

Requirements

• Ability to demonstrate an awareness, understanding and commitment to the protection and safeguarding of pupils
• GCSE English and Maths or equivalent
• Relevant work experience within first or second line support

For full job description and requirements, please see applicant pack on our careers website.

Our Culture

At Bourne Education Trust, We Value Colleagues Who Are:

• Reflective, optimistic and aspirational
• Collaborative and innovative
• Committed, engaged and professional
• Advocates for equality and inclusivity

Benefits

Generous pension and holiday entitlement, training and development, recognition policies, wellbeing support (24/7 GP access & EAP), access to discount platform, work-life balance, family-friendly policies, free parking, occupational sick pay