Level 2 IT Technician (QUE)

Wmjobs; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Onsite parking

LGPS pension

Staff training days

EAP programme

Employee discounts

Generous leave

Job summary

Education Impact Academy Trust is seeking a Level 2 IT Technician at Queensbury School in Birmingham. The role provides first-line technical support to staff and students, maintains devices, and resolves issues to ensure teaching continuity.

You will work within the IT Team to support Microsoft 365, Windows devices, networking and classroom AV systems, with opportunities to learn and develop across technical and educational technology. Term-time hours plus two weeks, 36.5 hours weekly.

Qualifications

• First-line IT support to staff and students.
• Maintain and troubleshoot devices to ensure teaching continuity.
• Support classroom technology and AV systems.

Responsibilities

• Provide first-line technical support to staff and students.
• Maintain devices and resolve technical issues to support teaching.
• Assist with Microsoft 365, Windows devices, networking and AV systems.

Skills

IT support

Customer service

Troubleshooting

Windows OS

Networking basics

Tools

Microsoft 365

Windows devices

Networking

Audio-visual systems

Job description

Post: Level 2 IT Technician

Salary: Grade 2 - £25,614 to £27,274 FTE (£23,515.44 - £25,039.44 actual)

Hours of work: 36.5 hours per week Monday to Friday, term time only plus 2 weeks

Contract type: Permanent

Start date of role: November 2026

Closing date: Friday 9 October 2026

Interview date: Friday 23 October 2026

Enhanced DBS Check Required: Yes

Do you want to work in a groundbreaking educational trust?

EIAT is a thriving Multi Academy Trust in North Birmingham incorporating Wilson Stuart School, Mayfield School, Queensbury School, The Hive College, Lime Tree Nursery and Blue Sky Nursery. We strive to share best practice and work in cohesive, collaborative and innovative ways. Our ethos is 'Better Never Ends'.

As a Trust we truly value the success of every child, and we place the sharing of excellent education practice at the core of this value. Professional development, challenge and support are at the heart of ensuring our staff are some of the finest teachers so they can deliver outstanding teaching.

We benefit significantly from the variety of schools within the Trust, enabling staff to benefit greatly from the opportunities we have for collaborative working. In addition, we are able to benefit tremendously from sharing best practice and expertise we have within our organisation.

About the role

Are you passionate about technology and enjoy helping others? Queensbury School is looking for an enthusiastic IT Technician to join our friendly and supportive team.

This is an excellent opportunity to develop a career in IT within a rewarding educational environment. You will provide first-line technical support to staff and students, helping to maintain devices, resolve technical issues and ensure technology is available to support teaching and learning across the school.

As part of the wider Education Impact Academy Trust IT Team, you will work alongside experienced IT professionals and gain hands-on experience with a broad range of technologies, including Microsoft 365, Windows devices, networking, classroom technology and audio-visual systems. The role offers genuine opportunities to learn, develop new skills and build experience across both technical support and educational technology.

At Queensbury School, technology plays an important role in helping our students access learning and achieve their full potential. Your work will have a direct and visible impact every day, supporting staff and students to get the very best from the technology available to them.

We are looking for someone who is motivated, customer-focused and eager to learn. Whether you are starting your career in IT or looking to take the next step, this role offers the opportunity to develop your skills within a welcoming school community and a forward-thinking Trust that is committed to investing in both technology and people.

We can offer:

• A collaborative and inclusive culture that values every employee.
• A committed, hardworking team who strive to provide the best education for all students.
• Comprehensive induction and probation support and regular opportunities for professional development and growth.
• 10 staff training days across the academic year; one or two of these days may be aggregated which means completing training outside of normal working hours in twilight sessions.
• An Employee Assistance Programme via the BHSF App – including free totally confidential support, access to a GP 24/7 and counselling.
• Access to discounts and offers at many well-known retailers and other organisations via the BHSF App.
• Access to a generous pension scheme known as the Local Government Pension Scheme (LGPS) for support staff or Teachers Pension Scheme (TPS) for Teachers.
• Generous annual leave entitlement for support staff based on length of service, starting at 29 days pro-rata, rising to 32 at 5 years plus service and 34 following 10 years’ plus service. Teachers annual leave is in line with Teachers Pay & Conditions.
• Family friendly policies.
• Onsite parking at all sites.

We are the only Trust to provide SEN Allowances to ALL roles who work with students, including Teachers, TA’s, Care Assistants, Pastoral Care, Guides and Drivers.

The Trust is committed to safeguarding and promoting the welfare of students and expect all staff to share this commitment. Successful candidates will be subject to all necessary pre-employment checks, including an enhanced DBS, Childcare Disqualification (where applicable), qualifications, medical fitness, identity and right to work. All applicants will be required to provide two suitable references. An online search (and a prohibition check for teachers) will also be carried out as part of due diligence on all short-listed candidates. All successful candidates will be required to present their birth certificate along with evidence of any changes.

Please read a copy of our Recruitment and Selection Policy here: EIAT-Recruitment-and-Selection-Policy.pdf.

To read a copy of our Safeguarding and Child Protection Policy please read Policies (educationimpact.org.uk)

To read our policy on the Recruitment of Ex-Offenders please read Policies (educationimpact.org.uk)

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement of the role.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and 2023, which means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Further information about filtering offences can be found in the DBS filtering guide: DBS filtering guide - GOV.UK

To read a copy of our Privacy Notice for applicants please read GDPR/ FOI