Information Technology Support Technician

Nextech Group Limited; Ipswich; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Nextech Group Limited is a growing MSP seeking an IT Support Technician to join their technical team. The role covers remote and onsite support for a varied client base across Suffolk and Essex, with opportunities to work on projects and installations.

The successful candidate will have solid experience with Microsoft 365, strong troubleshooting skills, and a proactive, customer-focused approach. Flexible working arrangements are available.

Qualifications

• Good knowledge of Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Good understanding of networking.
• Previous MSP experience preferred, but not essential

Responsibilities

• Provide 1st and 2nd line IT support remotely and onsite.
• Troubleshoot hardware, software and networking issues.
• Monitor and manage devices using NinjaOne RMM.
• Assist with client projects, installations and IT upgrades.
• Deliver a high level of customer service to clients

Skills

Troubleshooting

Customer focus

Problem solving

Proactive attitude

Tools

NinjaOne RMM

Microsoft 365

Job description

Our client is a growing Managed Service Provider (MSP) supporting over 100 businesses across Suffolk and Essex. They provide a broad range of IT services and are looking for an IT Support Technician to join their technical team.

Key Responsibilities

• Provide 1st and 2nd line IT support remotely and onsite
• Troubleshoot hardware, software and networking issues
• Support and administer Microsoft 365
• Monitor and manage devices using NinjaOne RMM
• Provide support for VoIP telephony systems
• Assist with client projects, installations and IT upgrades
• Deliver a high level of customer service to clients

What They're Looking For

• Good knowledge of Microsoft 365
• Strong troubleshooting and problem-solving skills
• Good understanding of networking
• Previous MSP experience preferred, but not essential
• A proactive and customer-focused approach
• Flexible working arrangements
• Varied client base and technology environments
• Opportunity to get hands-on with projects and installations
• Excellent opportunities for technical development and progression