IT Technician

Accrington St Christopher's Church of England High School; Accrington; On-site; GBP 23,000 - 32,000; Full time

Job summary

Accrington St Christopher's Church of England High School is looking for an ICT technician to support and maintain our school IT systems. The role involves managing users in Microsoft 365, servers, and networked printers, plus deploying updates and safeguarding our digital infrastructure.

You will work with staff and students, troubleshoot problems, and implement new systems after testing. A relevant ICT qualification and experience in a school setting are preferred, with good English and maths

Qualifications

• Possession of a relevant ICT qualification, or the ability to demonstrate capability to gain one
• Experience of working in a school or college
• Knowledge of Windows Server, AD, DNS, DHCP and Microsoft 365
• Experience deploying updates, printers and networked devices
• Ability to troubleshoot and resolve problems, including communicating fixes clearly
• Willing to undertake PAT test training

Responsibilities

• Manage users in a Microsoft 365 tenancy
• Maintain and repair PCs, printers and AV equipment
• Deploy Windows updates and printer deployments
• Manage Group Policy, DNS, DHCP and network services
• Troubleshoot incidents and communicate fixes to end users
• Plan and organise tasks to meet deadlines

Skills

Microsoft 365 tenancy management

Troubleshooting

Planning & organisation

User communication

Under pressure performance

Clear non-technical explanations

Education

Relevant ICT qualification

School/college IT experience

Tools

Windows Update Services

Windows deployment

Group Policy Management

Active Directory

DNS

DHCP

Hyper-V

Windows Server

Microsoft 365 management

Wireless network management

Firewall management

Web filters & infrastructure management

Job description

Training, qualifications and experience

• Good standard of basic education including English and mathematics
  

• Extended experience or the ability to demonstrate the competence to undertake the role
  

• Possession of a relevant ICT qualification, to meet the demands of the role, or the ability to demonstrate the capability to gain, relevant qualifications or equivalent where applicable

• Experience of working in a school or college
  

• Working knowledge of the practices, processes and procedures relevant to the role i.e. understanding and experience of:Windows Update Services, Windows and Printer Deployment, Group Policy Management, Active Directory, DNS, DHCP,Microsoft Hyper-V, Windows Server, Microsoft 365 management, wireless network implementation and management,Firewall management, Web filters and Infrastructure Management

• Knowledge and experience of maintaining and repairing pcs, laptops, printers and audio visual equipment
  

• Similar knowledge of printers, reprographics and managed print solution would be desirable
  

• Experience of implementing new systems, hardware and software (ie research, test and install new technologies)
  

• To be willing to undertake the PAT test training.
  

Professional knowledge and understanding

• Prior experience of managing users in a Microsoft 365 tenancy
  

• Knowledge and understanding of a Management Information System
  

• Able to troubleshoot and resolve problems including innovative approach
  

• Good planning and organisational skills, with the ability to prioritise, work efficiently and accurately, particularly underpressure, to deadlines and using own initiative

• Ability to maintain positive relationships with students, staff, parents and members of the community
  

• Developed skills appropriate to the job discipline
  

• Confidence and enthusiastic to work with staff and student and including those with limited ICT knowledge andunderstanding

• Ability to communicate technical fixes to end users in clear, non-technical language, enabling users to implement solutions where appropriate