IT Support Technician Apprentice

Back TO Work; Sunderland; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back TO Work is seeking a motivated individual for their IT Support role at a mixed comprehensive school. This is an entry point into the IT industry, focusing on providing technical support for all IT equipment, software, and peripherals, and assisting with the school’s digital infrastructure and events.

You will monitor networks, deploy hardware/software with providers, and maintain logs, while training teachers and staff in using technology effectively and safely.

Qualifications

• Independent working skills
• Ability to work in a team
• Organisational skills
• Strong written and verbal communication
• Self-motivated

Responsibilities

• Provide technical support for all the school’s IT equipment including computers, software and peripherals
• Work with service providers in the deployment of hardware and software required by the school
• Daily monitoring of the network and servers, backup processes and anti-virus protection and firewalls to ensure network availability
• Monitor the IT helpdesk and prioritise and respond accordingly
• Update and maintain documentation such as logs and audits as part of administrative procedures
• Prepare and install resources and be available to provide support for teaching and learning and school events
• Maintain and update the school website, intranet and managed learning environment and intranet
• Provide general maintenance or repairs and updates of computer equipment and arrange repairs
• Train where appropriate, teachers and support staff in the use of hardware or relevant software
• Undertake such other duties as required by the Head teacher commensurate with the grading of the post
• Uphold the school’s policies and procedures regarding safeguarding, equal opportunities and health and safety

Skills

Independent working

Teamwork

Organisational skills

Written and verbal communication

Self-motivated

Job description

A mixed comprehensive school requires someone passionate about technology and seeking their 1st role within the IT industry.

KEY DUTIES

• To provide the technical support for all the school’s IT equipment including computers, software and associated peripherals
• To work with service providers in the deployment of hardware and software required by the school
• Daily monitoring of the network and servers, backup processes and anti-virus protection and firewalls to ensure network availability
• To monitor the IT helpdesk and prioritise and respond accordingly
• To update and maintain documentation such as logs and audits as part of administrative procedures
• To prepare and install resources and be available to provide support for teaching and learning and school events
• To perform the maintenance, development and update of the school website, intranet and managed learning environment and intranet
• To provide general maintenance or repairs and updates of computer equipment and associated software and arrange repairs to faulty computer equipment and associated peripherals
• To train where appropriate, teacher and support staff in the use of hardware or relevant software
• To undertake such other duties as required by the Head teacher commensurate with the grading of the post
• To uphold the school’s policies and procedures regarding the safeguarding of all young people, equal opportunities and health and safety

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated