ICT technicians

Unity Schools Partnership; Sudbury CP; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Travel policy

Work-life balance

Supportive management

Career development

Learning opportunities

Role variety

Job summary

Unity Schools Partnership is seeking an IT Technician to support our schools across Sudbury and surrounding areas. You will provide 1st line IT support, install and maintain software and hardware, and help teachers and pupils use technology effectively.

You will travel between sites, need a full UK driving licence, and join a supportive IT team within a growing MAT. The role offers career development and a positive work environment.

Qualifications

• Experience with school IT equipment and user support is desirable.
• Ability to install and upgrade software across school devices.
• Strong communication and problem-solving skills for non-technical users.
• Full UK driving licence and willingness to travel between sites.

Responsibilities

• Resolve IT issues reported through the service desk.
• Maintain the school's network and IT equipment.
• Install new software and upgrade existing applications.
• Provide technical support for teachers and pupils.
• Run diagnostics and maintain peripherals (e.g. printers).
• Ensure systems are safe and comply with child protection policies.
• Train teachers and students on technology use.

Skills

Operating systems

Networking

Hardware

Software

Job description

Are you an IT Technician looking to support the education system? Unity Schools Partnership want an IT Technician to support our schools to make teaching easy, help students enjoy learning and promote the power of technology in supporting classrooms getting more exciting and efficient in the future. We are looking for an IT Technician to work in our schools across Sudbury and the surrounding areas. We value our employees by reinvesting in opportunities for career growth and benefits that ultimately reinforce the integrity of the Trust.

What do we have to offer?

• We have a travel claims policy to ensure you are supported on travel requirements of the role.
• Positive work/life balance Friendly and supportive working environment
• Supportive and positive management
• Excellent opportunities for career development
• Motivation to grow and learn
• Variety and job satisfaction, ICT technicians provide 1st line support to look after school IT equipment, install, order and maintain software and hardware and provide technical support to teachers and pupils. ICT technicians work in a hub as part of the trust wide IT team and support the staff and pupils within our schools.

Your day-to-day work usually involves:

• Resolving IT issues reported through our service desk ticketing system
• Assisting in the maintenance of the school's network
• Installing new software and upgrading existing applications
• Providing technical support for teachers and pupils
• Running diagnostics maintaining hardware peripherals (e.g. visualisers, printers, external drives)
• Ensuring systems are safe and offer full child protection
• Training teachers and students.

Requirements and skills:

• Knowledge of operating systems, networking, hardware and software commonly used in schools
• Good problem‑solving skills good organisational skills
• The ability to explain problems and solutions clearly to non-technical users
• The ability to prioritise, work under pressure and meet deadlines
• A patient and methodical approach
• The ability to work alone or as part of a team
• An awareness of health and safety
• To enjoy working in a learning environment and have great patience, diplomacy and good communication skills.

Travel and Driving Requirements:

• Travel between schools within your hub will be required, and candidates will therefore need a full UK driving licence and access to a vehicle.
• Where possible, we look to deploy technicians close to their home base to reduce the environmental and financial impact of travel for work.
• We have a travel claims policy to ensure you are supported on travel requirements of the role.

You can view a full list of requirements in the job description and person specification.

Unity Schools Partnership is a progressive and growing MAT (of 40 schools) that is transforming the way IT is delivered, managed and supported in our schools through the innovative use of IT to deliver excellent user focused services that are recognised by our peers as leading in the Education sector. As part of the team, you will have access to a wide and varied range of technologies across Primary, Secondary and Special Education, with support from you colleagues who promote a cohesive work culture with diverse ideas which help form strong solutions.