IT Team Leader - 3rd line

CBSbutler Ltd.; Glasgow; On-site; GBP 50,000 - 55,000; Full time

Job summary

An exciting opportunity is available for a skilled 3rd Line Engineer & Team Leader in a dynamic environment. This role offers the chance to build and lead a dedicated team of support technicians, enhancing your IT knowledge and management skills. You will work closely with remote teams across the UK, ensuring effective communication and customer satisfaction. The position values individuals who take pride in their work and offers opportunities for personal development through training and self-study. Join a forward-thinking company that respects its people and leads in technology.

Qualifications

• Experience in leading a team of IT support technicians.
• Strong understanding of IT infrastructure and support processes.

Responsibilities

• Build and lead a team of 2nd/3rd line support technicians.
• Liaise with clients to ensure high customer satisfaction.

Skills

Leadership

Communication

IT Support

Customer Satisfaction

Tools

NetApp

VMWare vSphere

Microsoft Server 2019

CISCO / Juniper Networks

McAfee

ITIL Processes

Job description

3rd Line Team Leader

Position Details:

• Permanent opportunity
• On-site in Glasgow, Scotland
• Security cleared role
• Salary: £50,000 - £55,000

An opportunity is available for a 3rd Line Engineer & Team Lead to build and grow a team of support technicians supporting training systems for armed forces personnel.

We seek a skilled 3rd line support engineer with team lead experience to establish a team of 2nd/3rd line technicians. This role offers a chance to expand your IT knowledge and management skills. Strong leadership and communication skills are essential, along with a solid understanding of IT support. Opportunities for skill development through self-study and training are available. We value dedicated individuals who take pride in working for a company that respects its people and leads in technology.

The role involves working with remote teams across the UK, and effective communication is crucial. As this is a customer-facing position, you'll liaise with clients to provide guidance and support, ensuring contractual expectations are met. You will also create processes and instructions to support our customers and partners, meeting KPIs and PIs.

Experience required:

• Knowledge of military security, Protected Document Register, and JSPs is advantageous.
• Engagement in projects beyond the immediate scope may occur. Maintaining high customer satisfaction by understanding and meeting their needs within your support role is essential.
• Leadership experience and an understanding of IT support and infrastructure are required. Knowledge of the following technologies is preferred:

• NetApp
• Virtualisation (VMWare vSphere)
• Microsoft Server 2019
• CISCO / Juniper Networks, Switches
• McAfee
• ITIL Processes

If you're interested in this 3rd Line Team Leader role, please send your updated CV to [e-mail], and I will contact you for further discussion.