IT Team Leader - 3rd Line - DV

CBSbutler Ltd.; Garelochhead; On-site; GBP 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a talented IT Team Leader to build and manage a new support team at a key MoD site in Scotland. This hands-on leadership role offers the chance to make a significant impact on critical UK defence training capabilities. You will blend your technical expertise with leadership skills to ensure smooth operations and support essential training systems. With a competitive salary and opportunities for career growth, this role promises a rewarding and impactful work experience within a prestigious environment.

Benefits

Career Growth Opportunities

Work-Life Balance

Stable Environment

Streamlined Interview Process

Qualifications

• Proven experience in a 3rd Line IT Infrastructure Support role.
• Demonstrable Team Lead or supervisory experience within an IT support environment.
• Strong technical knowledge and hands-on experience with virtualization and networking.

Responsibilities

• Build and lead a new team of 2nd/3rd line support technicians.
• Provide expert 3rd line technical support for complex infrastructure issues.
• Create and implement support processes to ensure efficient service delivery.

Skills

3rd Line IT Infrastructure Support

Leadership

VMware vSphere

NetApp

Microsoft Windows Server

Networking (Cisco/Juniper)

McAfee Security Tools

ITIL Processes

Documentation Skills

Customer Focus

Job description

IT Team Leader (3rd Line Infrastructure Support) - DV Cleared / Eligible

Location: Faslane, Clyde, Scotland (100% On-site)
Salary: £50,000 - £55,000 per annum
Clearance: Must hold or be eligible for UK Developed Vetting (DV) Clearance

Are you an experienced 3rd Line Infrastructure Engineer with proven leadership skills, looking for a unique opportunity to build and shape a brand-new support team?

Do you want your work to directly support critical UK defence training capabilities?

Our client, a leading global technology and IT services organisation, is seeking a talented and motivated IT Team Leader to establish and manage a new 2nd/3rd line support function at a key MoD site in Faslane.

This is a fantastic chance to make a significant impact, develop your management portfolio, and support vital operations for UK armed forces personnel.

About the Role:

This is a hands-on leadership role where you will be instrumental in building a high-performing team from the ground up. You will blend your technical expertise with your leadership abilities to ensure the smooth operation and support of essential training systems.

Key Responsibilities:

• Build & Lead: Recruit, mentor, and manage a new team of 2nd/3rd line support technicians.
• Technical Expertise: Provide expert 3rd line technical support and troubleshooting for complex infrastructure issues across legacy and future training systems.
• Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs.
• Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual obligations are met, and maintaining high levels of satisfaction.
• Collaboration: Work effectively with remote technical teams across the UK to ensure cohesive support.
• System Support: Contribute to system installations, document reviews, and potentially engage in project work.

What You'll Bring (Essential Skills & Experience):

• Must hold or be eligible and willing to undergo UK Developed Vetting (DV) clearance.
• Proven experience in a 3rd Line IT Infrastructure Support role.
• Demonstrable Team Lead or supervisory experience within an IT support environment.
• Strong technical knowledge and hands-on experience with:
• Virtualisation (specifically VMware vSphere)
• Storage Area Networks (specifically NetApp)
• Microsoft Windows Server (ideally 2019)
• Networking (Cisco and/or Juniper switches/principles)
• Security Tools (specifically McAfee suite)
• Solid understanding of ITIL processes.
• Excellent communication, leadership, and mentoring skills.
• Ability to create clear technical documentation and processes.
• Customer-focused mindset.

Desirable Skills:

• Experience with Splunk.
• Experience supporting Microsoft Windows 10 environments.
• Knowledge of Active Directory and SharePoint.
• Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs).

What's On Offer:

• Competitive salary (£50,000 - £55,000).
• Unique Opportunity: The chance to build and lead your own team within a prestigious environment.
• Career Growth: Develop your management skills and technical knowledge with opportunities for self-study and formal training.
• Impactful Work: Contribute directly to the training and readiness of UK armed forces.
• Work-Life Balance: Standard Monday-Friday office hours (08:00 - 16:00) with NO on-call requirement.
• Stable Environment: Join a respected organisation supporting long-term critical infrastructure.
• Efficient Process: Streamlined single-stage interview process.

Important Notes:

• This role is strictly site-based in Faslane, Clyde. Remote working is not possible due to the nature of the work.
• DV Clearance is mandatory. Candidates must currently hold it or meet the stringent eligibility criteria and be prepared to undergo the vetting process.

Ready to Build Your Team and Make a Difference?

If you are a DV-eligible 3rd Line Engineer with leadership ambitions looking for a challenging and rewarding role, we want to hear from you!

Apply Now: Please submit your updated CV via the link below or contact [Your Name/Agency Contact Point] at [Your Email Address/Phone Number] for a confidential discussion.

CBSbutler is acting as an employment agency in relation to this vacancy.