IT Team Leader - 3rd Line - DV Clearable

CBSbutler Ltd.; Glasgow; On-site; GBP 50,000 - 55,000; Full time

Job summary

An established industry player seeks an experienced IT Team Leader to build and manage a new support team at a key site in Faslane. This hands-on role combines technical expertise and leadership to ensure the smooth operation of essential training systems for UK defence. You'll have the unique opportunity to shape a high-performing team, engage with stakeholders, and contribute directly to the training and readiness of UK armed forces personnel. If you're a DV-eligible 3rd Line Engineer ready to make a significant impact, this role offers career growth and a stable work environment without on-call requirements.

Benefits

Career Growth Opportunities

Standard Office Hours

Stable Work Environment

Streamlined Interview Process

Qualifications

• Proven experience in a 3rd Line IT Infrastructure Support role.
• Demonstrable Team Lead or supervisory experience within an IT support environment.
• Strong technical knowledge with virtualization and storage solutions.

Responsibilities

• Build and lead a new team of 2nd/3rd line support technicians.
• Provide expert technical support for complex infrastructure issues.
• Create and implement support processes and documentation.

Skills

3rd Line IT Infrastructure Support

Leadership Skills

Technical Documentation

Customer Focus

ITIL Processes

Tools

VMware vSphere

NetApp

Microsoft Windows Server

Cisco Networking

McAfee Suite

Splunk

Job description

IT Team Leader (3rd Line Infrastructure Support) - DV Cleared / Eligible

Location: Faslane, Clyde, Scotland (100% On-site)
Salary: £50,000 - £55,000 per annum
Clearance: Must hold or be eligible for UK Developed Vetting (DV) Clearance

Are you an experienced 3rd Line Infrastructure Engineer with proven leadership skills, looking for a unique opportunity to build and shape a brand-new support team?

Do you want your work to directly support critical UK defence training capabilities?

Our client, a leading global technology and IT services organisation, is seeking a talented and motivated IT Team Leader to establish and manage a new 2nd/3rd line support function at a key MoD site in Faslane.

This is a fantastic chance to make a significant impact, develop your management portfolio, and support vital operations for UK armed forces personnel.

About the Role:

This is a hands-on leadership role where you will be instrumental in building a high-performing team from the ground up. You will blend your technical expertise with your leadership abilities to ensure the smooth operation and support of essential training systems.

Key Responsibilities:

• Build & Lead: Recruit, mentor, and manage a new team of 2nd/3rd line support technicians.
• Technical Expertise: Provide expert 3rd line technical support and troubleshooting for complex infrastructure issues across legacy and future training systems.
• Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs.
• Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual obligations are met, and maintaining high levels of satisfaction.
• Collaboration: Work effectively with remote technical teams across the UK to ensure cohesive support.
• System Support: Contribute to system installations, document reviews, and potentially engage in project work.

What You'll Bring (Essential Skills & Experience):

• Must hold or be eligible and willing to undergo UK Developed Vetting (DV) clearance.
• Proven experience in a 3rd Line IT Infrastructure Support role.
• Demonstrable Team Lead or supervisory experience within an IT support environment.
• Strong technical knowledge and hands-on experience with:
• Virtualisation (specifically VMware vSphere)
• Storage Area Networks (specifically NetApp)
• Microsoft Windows Server (ideally 2019)
• Networking (Cisco and/or Juniper switches/principles)
• Security Tools (specifically McAfee suite)
• Solid understanding of ITIL processes.
• Excellent communication, leadership, and mentoring skills.
• Ability to create clear technical documentation and processes.
• Customer-focused mindset.

Desirable Skills:

• Experience with Splunk.
• Experience supporting Microsoft Windows 10 environments.
• Knowledge of Active Directory and SharePoint.
• Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs).

What's On Offer:

• Competitive salary (£50,000 - £55,000).
• Unique Opportunity: The chance to build and lead your own team within a prestigious environment.
• Career Growth: Develop your management skills and technical knowledge with opportunities for self-study and formal training.
• Impactful Work: Contribute directly to the training and readiness of UK armed forces.
• Work-Life Balance: Standard Monday-Friday office hours (08:00 - 16:00) with NO on-call requirement.
• Stable Environment: Join a respected organisation supporting long-term critical infrastructure.
• Efficient Process: Streamlined single-stage interview process.

Important Notes:

• This role is strictly site-based in Faslane, Clyde. Remote working is not possible due to the nature of the work.
• DV Clearance is mandatory. Candidates must currently hold it or meet the stringent eligibility criteria and be prepared to undergo the vetting process.

Ready to Build Your Team and Make a Difference?

If you are a DV-eligible 3rd Line Engineer with leadership ambitions looking for a challenging and rewarding role, we want to hear from you!

Apply Now: Please submit your updated CV via the link below or contact [Your Name/Agency Contact Point] at [Your Email Address/Phone Number] for a confidential discussion.

CBSbutler is acting as an employment agency in relation to this vacancy.