IT Team Leader - 3rd Line - DV Clearable

TieTalent; Glasgow; On-site; GBP 50,000 - 55,000; Full time

Job summary

An established industry player seeks a talented IT Team Leader to build and manage a new support team at a key MoD site. This hands-on leadership role combines technical expertise with management skills to ensure efficient operation of critical training systems. You will have the unique opportunity to shape a high-performing team while supporting vital operations for UK armed forces personnel. With a competitive salary and a stable work environment, this role offers impactful work that directly contributes to national defense training capabilities. If you're ready to make a difference, this is the opportunity for you.

Benefits

Career development through self-study and formal training

Standard Monday-Friday hours

Stable environment supporting critical infrastructure

Streamlined, single-stage interview process

Qualifications

• Proven experience in a 3rd Line IT Infrastructure Support role.
• Demonstrable team lead or supervisory experience within an IT support environment.
• Strong technical knowledge and hands-on experience with virtualization and networking.

Responsibilities

• Recruit, mentor, and manage a new team of 2nd/3rd line support technicians.
• Provide expert 3rd line technical support for complex infrastructure issues.
• Create, implement, and refine support processes and documentation.

Skills

3rd Line IT Infrastructure Support

Leadership Skills

VMware vSphere

NetApp SANs

Windows Server 2019

Networking (Cisco/Juniper)

Security Tools (McAfee)

ITIL Processes

Splunk

Active Directory

Job description

CBSbutler Holdings Limited trading as CBSbutler

IT Team Leader (3rd Line Infrastructure Support) - DV Cleared / Eligible

Location: Faslane, Clyde, Scotland (100% On-site)

Salary: £50,000 - £55,000 per annum

Clearance: Must hold or be eligible for UK Developed Vetting (DV) Clearance

Are you an experienced 3rd Line Infrastructure Engineer with proven leadership skills, seeking a unique opportunity to build and shape a new support team?

Do you want your work to directly support critical UK defence training capabilities?

Our client, a leading global technology and IT services organisation, is looking for a talented and motivated IT Team Leader to establish and manage a new 2nd/3rd line support function at a key MoD site in Faslane.

This is a fantastic opportunity to make a significant impact, develop your management portfolio, and support vital operations for UK armed forces personnel.

About the Role:

This is a hands-on leadership role where you will be instrumental in building a high-performing team from the ground up. You will combine your technical expertise with leadership skills to ensure the smooth operation and support of essential training systems.

Key Responsibilities:

1. Build & Lead: Recruit, mentor, and manage a new team of 2nd/3rd line support technicians.
2. Technical Expertise: Provide expert 3rd line technical support and troubleshooting for complex infrastructure issues across legacy and future training systems.
3. Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet KPIs/PIs.
4. Stakeholder Engagement: Act as a key contact for the customer, providing guidance, ensuring contractual obligations are met, and maintaining high satisfaction levels.
5. Collaboration: Work effectively with remote technical teams across the UK to ensure cohesive support.
6. System Support: Contribute to system installations, document reviews, and potentially engage in project work.

Essential Skills & Experience:

• Must hold or be eligible and willing to undergo UK Developed Vetting (DV) clearance.
• Proven experience in a 3rd Line IT Infrastructure Support role.
• Demonstrable team lead or supervisory experience within an IT support environment.
• Strong technical knowledge and hands-on experience with virtualization (VMware vSphere), SANs (NetApp), Windows Server (ideally 2019), networking (Cisco/Juniper), security tools (McAfee), and ITIL processes.
• Excellent communication, leadership, and mentoring skills.
• Ability to create clear technical documentation and processes.
• Customer-focused mindset.
• Experience with Splunk, supporting Windows 10 environments, Active Directory, SharePoint, and familiarity with military security protocols or JSPs is desirable.

What's On Offer:

• Competitive salary (£50,000 - £55,000).
• Unique opportunity to build and lead your own team within a prestigious environment.
• Career development through self-study and formal training.
• Impactful work supporting UK armed forces training and readiness.
• Standard Monday-Friday hours (08:00 - 16:00) with no on-call duties.
• Stable environment supporting critical infrastructure.
• Streamlined, single-stage interview process.

This role is strictly site-based at Faslane, Clyde. Remote working is not an option due to the nature of the work. DV clearance is mandatory; candidates must currently hold it or be eligible and prepared to undergo the vetting process.

Ready to Build Your Team and Make a Difference?

If you are a DV-eligible 3rd Line Engineer with leadership ambitions seeking a challenging and rewarding role, we want to hear from you!

Apply now by submitting your updated CV via the provided link or contact [Your Name/Agency Contact] at [Your Email/Phone] for a confidential discussion.

CBSbutler is acting as an employment agency in relation to this vacancy.