IT Team Leader (3rd Line)

Fujitsu; Glasgow; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled IT Team Leader to oversee a new team of support technicians. This role offers a unique opportunity to lead a team while providing technical support for training systems used by armed forces personnel. Candidates should possess strong leadership and communication skills, with a solid understanding of IT support and infrastructure. The position promises growth in IT knowledge and management skills, as well as a chance to work in a respectful and innovative environment. Join a company that values diversity and inclusion, and be part of a team that makes a real impact.

Benefits

26 days annual leave plus public holidays

Pension with double matching contributions

Life assurance

Company incentive plans

Flexible benefits

Employee assistance and virtual GP

Private medical insurance

Qualifications

• Experience in leading IT support teams and managing infrastructure.
• Solid understanding of IT processes and team management.

Responsibilities

• Provide technical support for training systems at Faslane.
• Develop processes to meet customer needs and KPIs.

Skills

Leadership

IT Support

Communication Skills

Project Management

Education

Relevant IT Degree

Tools

NetApp

VMware V-Sphere

Microsoft Server 2019

CISCO / Juniper Network Switches

McAfee

SPLUNK

Microsoft Windows 10

Active Directory

SharePoint

Job description

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Job Description

Job Title: IT Team Leader (3rd Line)

Location: Clyde, Scotland - On site

An opportunity is available for a 3rd Line Engineer & Team Lead to build and grow a team of support technicians supporting training systems for armed forces personnel.

We seek a skilled 3rd line support engineer with team lead experience to form a new team of 2nd/3rd line technicians. This role offers growth in IT knowledge and management skills, requiring good leadership and communication skills to mentor junior team members. A solid understanding of IT support is essential, with opportunities for training in relevant technologies. We value respectful workplaces and technological innovation, aiming to expand our support team regionally.

The role involves working with remote UK teams and liaising with customers to meet contractual expectations. You will develop processes and instructions to support customer needs and meet KPIs/PI’s.

Your role

This position involves providing technical support and solutions for legacy and future training systems at Faslane, Helensburgh, on-site only due to the nature of support required.

Knowledge of military security, PDR/JSP’s is advantageous. You may also engage in projects elsewhere occasionally. Maintaining high customer satisfaction through clear communication and support within your role is crucial. You will also contribute to team targets through various tasks, including document reviews and system installations. Prior experience in similar roles is beneficial.

Your Experience

Leadership experience combined with a solid understanding of IT support and infrastructure is required. Key technologies include:

• NetApp
• Virtualisation (VMWare V-Sphere)
• Microsoft Server 2019
• CISCO / Juniper Network Switches
• McAfee
• ITIL Processes

Desirable skills include:

• SPLUNK
• Microsoft Windows 10
• Active Directory
• SharePoint
• Knowledge of PDR/JSP’s

Support hours are 0800-1600, with no on-call duties.

Your Benefits

• 26 days annual leave plus public holidays (flexible)
• Pension with double matching contributions up to 10%
• Life assurance
• Company incentive plans
• Flexible benefits (extra holidays, travel, dental, critical illness, etc.)
• Perks at work (discounts)
• Employee assistance and virtual GP
• Role-specific benefits like private medical insurance

Recruitment process

Single-stage interview process. We are a Disability Confident Employer and encourage disabled applicants to apply through the scheme by contacting [e-mail].

Our commitments

We are recognized as an inclusive employer, certified as a Disability Confident Leader, listed in Times Top 50 for Gender Equality, and more. We support diversity and inclusion through various initiatives and policies.

Additional info

Level: Mid-Senior; Type: Full-time; Sector: IT & Services; Industries: Information Services, IT Consulting, Software Development.