IT Systems Trainer & Digital Learning Specialist

Express Solicitors; Moss; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid working pattern after probation

Holiday allowance 23 days +

Private medical insurance after 2 yrs'

Gym and team activities

Well-being and social budgets

Job summary

Express Solicitors is seeking a proactive Digital Systems Trainer to design, deliver, and coordinate IT systems training across the firm. You will ensure staff can use Proclaim and other applications effectively, supporting our graduate and induction training initiatives.

You will develop engaging learning resources, including videos and quick guides, and deliver sessions both 1:1 and in groups. A strong background in legal IT training and MS 365 is essential.

Qualifications

• Experience delivering IT systems training within a professional services or legal environment (essential).
• Proclaim case management system experience (highly desirable).
• Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar).
• Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential).
• Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential.

Responsibilities

• Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels.
• Deliver tailored Proclaim training sessions reflecting needs of departments and roles.
• Support and deliver the IT systems element of the firm's graduate and induction training programmes.
• Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides.
• Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions.
• Maintain and regularly update training materials to reflect system changes, upgrades, and best practices.
• Report regularly to the Digital Learning Manager on training activity, outcomes, and emerging IT training needs.

Skills

IT systems training experience

Proclaim experience

Instructional design

eLearning creation tools

Graduate/induction training

Microsoft 365 knowledge

Education

PGCE / CIPD L&D / equivalent

Tools

Proclaim

Rise 360

Storyline

Outlook/Word/Excel

Job description

Express Solicitors is seeking a proactive Digital Systems Trainer to design, deliver, and coordinate IT systems training across the firm. You will ensure staff can use Proclaim and other applications effectively, supporting our graduate and induction training initiatives.

You will develop engaging learning resources, including videos and quick guides, and deliver sessions both 1:1 and in groups. A strong background in legal IT training and MS 365 is essential.