IT Trainer

Express Solicitors; Manchester; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid working after probation

Private medical insurance after 2 yrs

Onsite gym (24/7)

Job summary

Express Solicitors, based in Manchester, is seeking an IT Trainer to design, deliver and coordinate IT systems training firm-wide. You’ll ensure staff can use Proclaim and other apps confidently, supporting graduate and induction schemes while producing engaging learning resources.

You will create interactive content, run 1:1 sessions, and continually update materials. You’ll report on outcomes and work with IT and Learning teams to prioritise future training needs.

Qualifications

• Experience delivering IT systems training in a professional services or legal environment.
• Proclaim case management system experience is highly desirable.
• Experience creating interactive eLearning content and resources.
• Knowledge of Microsoft 365 applications and standard legal software.

Responsibilities

• Design, plan, and deliver IT systems training (including Proclaim) to staff across all levels.
• Deliver tailored Proclaim training sessions for different departments and roles.
• Support the IT systems element of graduate and induction training programmes.
• Develop interactive eLearning content, videos, tutorials and guides.
• Provide 1:1 or small group training as needed and refresh sessions.
• Maintain and update training materials reflecting system changes.
• Report to the Digital Learning Manager on activity and outcomes.
• Collaborate with stakeholders to prioritise upcoming training needs.
• Align training with new system releases and processes with IT.
• Create engaging learning resources and evaluate training effectiveness.
• Maintain attendance records and LMS course tracking.

Skills

Presentation skills

Facilitation

Interpersonal skills

Explain IT concepts clearly

Content design / eLearning

Education

Professional training qualification (e.g. PGCE, CIPD L&D)

Tools

Proclaim

Rise 360

Storyline

Microsoft 365

Outlook

Word

Excel

Job description

Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease.

We are ranked 60th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 24% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.

Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.7 (Excellent), placing us among the highest‑rated firms in the sector.

The Role

We are seeking a proactive and engaging IT Trainer to join our Training Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources.

Responsibilities

Training Delivery & Design

• Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels.
• Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles.
• Support and deliver the IT systems element of the firm’s graduate and induction training programmes.
• Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides.
• Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions.
• Maintain and regularly update training materials to reflect system changes, upgrades, and best practices.
• Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs.
• Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs.
• Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm.
• Liaise with the IT department to ensure training aligns with new system releases and process updates.
• Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content.
• Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement.
• Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm’s Learning Management System (LMS).

Person Specification

Key Skills & Attributes

• Strong presentation, facilitation, and interpersonal skills.
• Ability to communicate complex IT concepts in a clear and approachable manner
• Skilled in creating engaging, easy-to-follow learning resources.
• Highly organised with excellent time management and attention to detail
• Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams.
• Passionate about digital learning, innovation, and continuous improvement.

Experience & Qualifications

• Experience delivering IT systems training within a professional services or legal environment (essential).
• Proclaim case management system experience (highly desirable).
• Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar).
• Experience supporting graduate or induction programmes (desirable).
• Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential).
• Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential.

Salary & Hours

Salary of £40,000

Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.

Hybrid Working

3/2 hybrid working pattern after probation.

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

Petal Peters, our Recruitment Manager, is happy to answer any questions you may have, about what Express Solicitors can offer you.