Hybrid IT Trainer (Legal) - Proclaim & Digital Learning

Express Solicitors; Wythenshawe; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid Working after probation

23 Days Holiday

Private medical insurance after 2 yrs'

Onsite gym

Social budgets

Job summary

Express Solicitors in Manchester is seeking an IT Trainer to design, deliver and coordinate IT systems training across the firm, ensuring staff have the skills to use our technology effectively. The role supports our graduate training scheme and creates high-quality, interactive learning resources.

The successful candidate will design Proclaim-focused sessions, tailor training to departments, maintain training materials, track attendance in the LMS, and report on activity to the Digital Learning

Qualifications

• Experience delivering IT systems training within a professional services or legal environment (essential).
• Proclaim case management system experience (highly desirable).
• Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar).
• Experience supporting graduate or induction programmes (desirable).
• Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential).
• Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential.

Responsibilities

• Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels.
• Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles.
• Support and deliver the IT systems element of the firm's graduate and induction training programmes.
• Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides.
• Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions.
• Maintain and regularly update training materials to reflect system changes, upgrades, and best practices.
• Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs.
• Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs.
• Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm.
• Liaise with the IT department to ensure training aligns with new system releases and process updates.
• Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content.
• Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement.
• Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS).

Skills

Presentation skills

IT concepts communication

Instructional design

Time management

Collaborative mindset

Digital learning

Education

Professional training qualification

Tools

Proclaim

Rise 360

Storyline

Microsoft 365

Job description

Express Solicitors in Manchester is seeking an IT Trainer to design, deliver and coordinate IT systems training across the firm, ensuring staff have the skills to use our technology effectively. The role supports our graduate training scheme and creates high-quality, interactive learning resources.

The successful candidate will design Proclaim-focused sessions, tailor training to departments, maintain training materials, track attendance in the LMS, and report on activity to the Digital Learning