IT Trainer for Proclaim & Digital Learning

Express Solicitors; Manchester; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid working after probation

Private medical insurance after 2 yrs

Onsite gym (24/7)

Job summary

Express Solicitors, based in Manchester, is seeking an IT Trainer to design, deliver and coordinate IT systems training firm-wide. You’ll ensure staff can use Proclaim and other apps confidently, supporting graduate and induction schemes while producing engaging learning resources.

You will create interactive content, run 1:1 sessions, and continually update materials. You’ll report on outcomes and work with IT and Learning teams to prioritise future training needs.

Qualifications

• Experience delivering IT systems training in a professional services or legal environment.
• Proclaim case management system experience is highly desirable.
• Experience creating interactive eLearning content and resources.
• Knowledge of Microsoft 365 applications and standard legal software.

Responsibilities

• Design, plan, and deliver IT systems training (including Proclaim) to staff across all levels.
• Deliver tailored Proclaim training sessions for different departments and roles.
• Support the IT systems element of graduate and induction training programmes.
• Develop interactive eLearning content, videos, tutorials and guides.
• Provide 1:1 or small group training as needed and refresh sessions.
• Maintain and update training materials reflecting system changes.
• Report to the Digital Learning Manager on activity and outcomes.
• Collaborate with stakeholders to prioritise upcoming training needs.
• Align training with new system releases and processes with IT.
• Create engaging learning resources and evaluate training effectiveness.
• Maintain attendance records and LMS course tracking.

Skills

Presentation skills

Facilitation

Interpersonal skills

Explain IT concepts clearly

Content design / eLearning

Education

Professional training qualification (e.g. PGCE, CIPD L&D)

Tools

Proclaim

Rise 360

Storyline

Microsoft 365

Outlook

Word

Excel

Job description

Express Solicitors, based in Manchester, is seeking an IT Trainer to design, deliver and coordinate IT systems training firm-wide. You’ll ensure staff can use Proclaim and other apps confidently, supporting graduate and induction schemes while producing engaging learning resources.

You will create interactive content, run 1:1 sessions, and continually update materials. You’ll report on outcomes and work with IT and Learning teams to prioritise future training needs.