IT Systems Trainer

Harwood Recruitment Solutions Limited; Newbury; On-site; GBP 42,000 - 56,000; Full time

Job summary

Harwood Recruitment Solutions Limited is assisting a leading law firm in Newbury to recruit an energetic IT Systems Trainer ready to deliver practical systems training to partners, fee earners and business support teams. You will run classroom, desk-side and virtual sessions, plus induction training for new starters and ongoing coaching.

You will bring strong Microsoft 365 knowledge (Teams, SharePoint, Outlook, OneDrive) and a learner-focused approach, tailoring content to audiences with varying

Qualifications

• Experience delivering training, coaching or systems support within a professional environment.
• Strong working knowledge of Microsoft 365 including Teams, SharePoint, Outlook and OneDrive.
• Confidence presenting to groups and supporting individuals.
• Excellent communication and interpersonal skills.
• Strong organisation and time-management skills.
• Ability to adapt training for different audiences and levels of technical confidence.

Responsibilities

• Deliver classroom, desk-side, one-to-one and virtual training sessions.
• Run IT and systems induction training for new starters.
• Provide follow-up training and targeted support to individuals and teams.
• Help colleagues resolve day-to-day systems queries.
• Create clear training guides, videos and e-learning materials.
• Keep training content updated as technology and systems develop.
• Work with departmental heads to identify training needs.
• Support the successful adoption of new systems and technology.
• Maintain training records and report on engagement and outcomes.
• Promote best practice in the use of systems across the firm.

Skills

Training delivery

Coaching

User support

Communication

Organisational skills

Tools

Microsoft 365

Teams

SharePoint

Outlook

OneDrive

Job description

Are you confident with technology and passionate about helping people get the most from the systems they use every day? A leading law firm is looking for an enthusiastic IT Systems Trainer to join there team in Newbury. This is an excellent opportunity for someone with strong systems knowledge and experience delivering training, coaching or user support who wants to develop their career within IT training and legal technology.

The Role

As IT Systems Trainer, you will deliver practical and engaging systems training to colleagues across the firm, including partners, fee earners and business support teams.

• Delivering classroom, desk-side, one-to-one and virtual systems training
• Running IT and systems induction training for new starters
• Providing follow-up training and targeted support to individuals and teams
• Helping colleagues resolve day-to-day systems queries
• Creating clear training guides, videos and e-learning materials
• Keeping training content updated as technology and systems develop
• Working closely with departmental heads to identify training needs
• Supporting the successful adoption of new systems and technology
• Maintaining training records and reporting on engagement and outcomes
• Promoting best practice in the use of systems across the firm

About You

You will be energetic, approachable and confident communicating with people at all levels.

• Previous experience delivering training, coaching or systems support within a professional environment
• Strong working knowledge of Microsoft 365, including Teams, SharePoint, Outlook and OneDrive
• Confidence presenting to groups and supporting individuals
• Excellent communication and interpersonal skills
• Strong organisation and time-management skills
• The ability to adapt training for different audiences and levels of technical confidence
• A patient, practical and learner-focused approach
• The confidence to work independently and manage competing priorities

Desirable Experience

• Legal IT or law firm systems
• Legal case management systems
• Document management systems
• Time recording or legal billing software
• Creating e-learning, instructional videos or digital training content
• Working within a law firm or professional services organisation

JBRP1_UKTJ