IT Systems Engineer — On-Site/Remote Support | 40 Days PTO

Emplyfy; Southmoor; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy in the United Kingdom is seeking an IT Support Specialist to provide first-line support, diagnose and resolve issues, both remotely and on-site, and maintain service records.

The role requires at least 5 years of IT support experience, strong Microsoft 365 knowledge, and experience with Cyber Essentials and GDPR compliance, along with Azure and Windows Server administration. The salary ranges £30,000–£40,000 with 40 days leave.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Strong troubleshooting and customer service skills.
• Familiarity with Windows 10, Windows 11 and macOS environments.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

Customer service

Troubleshooting

Microsoft 365

Azure

Networking basics

Windows Server

Tools

Intune

RMM tools

VoIP systems

Exchange Online

Teams

SharePoint

OneDrive

DNS/DHCP/TCP-IP

Firewalls/ Routers

Job description

Emplyfy in the United Kingdom is seeking an IT Support Specialist to provide first-line support, diagnose and resolve issues, both remotely and on-site, and maintain service records.

The role requires at least 5 years of IT support experience, strong Microsoft 365 knowledge, and experience with Cyber Essentials and GDPR compliance, along with Azure and Windows Server administration. The salary ranges £30,000–£40,000 with 40 days leave.