Senior IT Service Engineer - Remote & On-Site Support

Emplyfy; Esher; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy in the United Kingdom is seeking an experienced IT Service Engineer to join its MSP team. You will deliver professional technical support remotely and at customer premises, handling incidents and maintenance across diverse IT environments.

The role requires 5+ years in IT engineering, deep Microsoft 365 expertise, Intune and RMM experience, and a strong network infrastructure knowledge. Cyber Essentials and GDPR compliance are mandatory, with a focus on delivering excellent customer

Qualifications

• At least 5 years' experience in a similar IT engineering/support position.
• Practical experience implementing Cyber Essentials and GDPR security standards (mandatory).
• Strong Microsoft 365 experience, including Email, SharePoint, Teams and OneDrive (mandatory).
• Experience with Intune, RMM and telephone platforms.
• Knowledge of network infrastructure and installations, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Azure administration and implementation experience.
• Good knowledge of Windows 10, Windows 11 and Mac.
• Windows Server 2016, 2019 and 2022, including Group Policy and security settings.
• Experience with different client builds and imaging.

Responsibilities

• Provide technical support and serve as a primary contact for customers.
• Attend customer premises as needed to resolve incidents and perform planned maintenance.
• Manage support requests through the Service Desk tool from initial logging through to resolution.
• Communicate progress to customers and work within agreed SLA requirements.
• Escalate serious or high-priority incidents when necessary.
• Plan daily activities and ensure important tasks are completed within required timescales.
• Monitor customer environments and maintain the required level of system performance and service.
• Install, configure, maintain and repair IT hardware and software.
• Keep service records, tickets and technical documentation accurate and current.
• Respond to critical incidents both on-site and remotely.

Skills

Troubleshooting

Customer service

Microsoft 365

Azure Admin

Windows Server

Networking

Cyber Essentials

GDPR compliance

RMM

Imaging

Tools

Active Directory

Intune

Azure AD

Job description

Emplyfy in the United Kingdom is seeking an experienced IT Service Engineer to join its MSP team. You will deliver professional technical support remotely and at customer premises, handling incidents and maintenance across diverse IT environments.

The role requires 5+ years in IT engineering, deep Microsoft 365 expertise, Intune and RMM experience, and a strong network infrastructure knowledge. Cyber Essentials and GDPR compliance are mandatory, with a focus on delivering excellent customer