IT Support & Infrastructure Engineer — Remote & On‑Site

Emplyfy; Aylesbury; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday annually

Job summary

Emplyfy is seeking an experienced IT engineer for an hands-on role within an international technology organisation. You will support IT environments both remotely and on customer sites, resolving issues and ensuring service continuity.

The ideal candidate has at least 5 years in IT engineering, with strong knowledge of Cyber Essentials, GDPR, Microsoft 365, Azure and Windows Server, plus a customer-focused mindset to thrive in a busy Service Desk.

Qualifications

• Minimum of 5 years in a similar IT engineering role.
• Experience with Cyber Essentials and GDPR security standards.
• Proficient in Microsoft 365 services including Email, SharePoint, Teams and OneDrive.
• Experience with Microsoft Intune and RMM tools.
• Strong network knowledge: routers, switches, DHCP, DNS, TCP/IP, firewalls, VLANs.
• Excellent written and verbal communication with a professional customer-facing manner.
• Ability to troubleshoot, analyse issues and work independently.
• Collaborative team player.

Responsibilities

• Provide technical assistance to customers and act as a trusted point of contact for support matters.
• Visit customer sites to investigate and resolve technical issues, perform installations and planned maintenance.
• Manage incidents, requests and ongoing technical tasks through the Service Desk system.
• Provide customers with regular updates and ensure tickets are progressed within SLAs.
• Escalate critical, complex or high-priority issues to Management when appropriate.
• Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
• Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
• Install, configure, test, maintain and repair IT hardware, software and related systems.
• Maintain accurate ticket information and document technical work and outstanding actions.
• Respond to major incidents and priority issues both remotely and at customer locations.

Skills

Cyber Essentials

GDPR Security

Microsoft 365

Azure Admin

Windows Server

Network Troubleshooting

Communication Skills

Customer Facing

Independent Work

Tools

Microsoft Intune

RMM

Telephone Systems

SharePoint

Teams

OneDrive

Job description

Emplyfy is seeking an experienced IT engineer for an hands-on role within an international technology organisation. You will support IT environments both remotely and on customer sites, resolving issues and ensuring service continuity.

The ideal candidate has at least 5 years in IT engineering, with strong knowledge of Cyber Essentials, GDPR, Microsoft 365, Azure and Windows Server, plus a customer-focused mindset to thrive in a busy Service Desk.