IT Systems Engineer — On-Site & Remote Support
Emplyfy
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Benefits offered by this job
Job summary
Emplyfy is seeking an experienced IT Systems Engineer to join a customer-focused MSP team. You will provide first-line support, visit client sites, and resolve technical issues across multiple locations.
The role requires strong Microsoft 365 skills (Exchange Online, Teams, SharePoint, OneDrive), experience with Intune, RMM and VoIP, and solid networking knowledge. You will document incidents, monitor environments, and support on-site and remotely.
Qualifications
- Minimum 5 years in a similar IT support position.
- Experience implementing Cyber Essentials and GDPR compliance measures.
- Strong Microsoft 365 knowledge across Exchange Online, Teams, SharePoint and OneDrive.
- Experience supporting multiple client sites and remote troubleshooting.
Responsibilities
- Provide first-line IT support and act as primary contact for customers.
- Visit customer locations to diagnose and resolve issues as required.
- Log, manage and update incidents via the service management platform.
- Maintain regular communication with clients regarding ticket progress.
- Escalate critical issues to senior leadership when appropriate.
- Prioritise and manage daily workload effectively.
- Monitor customer environments and ensure optimal system performance.
- Install, configure and maintain IT hardware and software solutions.
- Produce accurate technical documentation and maintain service records.
- Support incidents remotely and on-site.
Skills
Tools
Job description
Emplyfy is seeking an experienced IT Systems Engineer to join a customer-focused MSP team. You will provide first-line support, visit client sites, and resolve technical issues across multiple locations.
The role requires strong Microsoft 365 skills (Exchange Online, Teams, SharePoint, OneDrive), experience with Intune, RMM and VoIP, and solid networking knowledge. You will document incidents, monitor environments, and support on-site and remotely.
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