IT Support Technician — Windows 11 Upgrades & Campus IT

eTeach UK Limited; Middleton; On-site; GBP 26,000 - 32,000; Full time

Job summary

eTeach UK Limited is seeking an IT Technician to join the IT Services Team. The role covers helpdesk and on-site support, assisting with a major Windows 11 upgrade across Rochdale and Middleton campuses, and contributing to large IT capital projects.

You will support staff in their day-to-day IT needs, maintain the IT infrastructure, and help ensure high service levels with a strong customer focus.

Qualifications

• 1+ years 1st/2nd line support in a large virtualised environment.
• Experience with Microsoft Server infrastructure (Active Directory, Group Policy).
• Knowledge of backup, disaster recovery and OS security.

Responsibilities

• Provide 1st/2nd line IT support across College stakeholders.
• Maintain core IT services with reliable uptime and SLA adherence.
• Assist with Windows 11 upgrade project and other capital projects for the College.
• Maintain network and security software; manage users and access rights.
• Support staff in everyday IT use and ensure timely task execution.

Skills

1st/2nd line support

Virtualised environment

Microsoft Windows servers

Networking basics

Customer service

Education

Level 3 qualification

Tools

Microsoft Server

Active Directory

Exchange/SharePoint

Job description

eTeach UK Limited is seeking an IT Technician to join the IT Services Team. The role covers helpdesk and on-site support, assisting with a major Windows 11 upgrade across Rochdale and Middleton campuses, and contributing to large IT capital projects.

You will support staff in their day-to-day IT needs, maintain the IT infrastructure, and help ensure high service levels with a strong customer focus.