IT Technician – Helpdesk & Windows 11 Upgrade Lead

Hopwood Hall; Middleton; On-site; GBP 31,000 - 34,000; Full time

Job summary

Hopwood Hall is seeking an IT Technician to join its IT Services Team in Middleton. The role involves 1st/2nd line support, helping with a major Windows 11 upgrade across campuses, and hands-on management of a broad IT service offering for staff and students.

Role requires experience in IT support environments, strong customer focus, and the ability to contribute to capital projects and incident resolution. Department: IT Services; Permanent - Full Time.

Responsibilities

• Provide 1st / 2nd line technical support for networked hardware and software.
• Support infrastructure including VDI, desktop PCs, Thin Clients, Backups, Wi-Fi, switches, routers, firewalls, servers.
• Deliver customer-focused IT service in line with SLAs.
• Participate in major IT projects and capital upgrades.
• Maintain network availability and perform necessary maintenance.
• Assist in backups management and disaster recovery planning.

Job description

Hopwood Hall is seeking an IT Technician to join its IT Services Team in Middleton. The role involves 1st/2nd line support, helping with a major Windows 11 upgrade across campuses, and hands-on management of a broad IT service offering for staff and students.

Role requires experience in IT support environments, strong customer focus, and the ability to contribute to capital projects and incident resolution. Department: IT Services; Permanent - Full Time.