IT Technician - Helpdesk & Desktop Support (Windows 11)

Hopwood Hall College; Middleton; On-site; GBP 31,000 - 34,000; Full time

Job summary

Hopwood Hall College in Middleton is seeking a dynamic IT Technician to join the IT Services Team. The role involves 1st/2nd line support for staff and students, hands-on IT service delivery, and contributing to large IT capital projects.

A major focus will be the Windows 11 upgrade across Rochdale and Middleton campuses, ensuring reliable access to learning and business systems. The successful candidate will have experience in IT support within a virtualised environment, familiarity with

Qualifications

• Educated to a minimum of a Level 3 qualification.
• Experience in a large virtualised environment with Microsoft servers and Windows clients is essential.

Responsibilities

• Provide 1st/2nd line technical support for networked hardware and software.
• Support IT services delivery and assist with capital projects, including Windows 11 upgrade.
• Maintain system availability and backups; assist in disaster recovery and business continuity planning.
• Collaborate with the IT Services team to meet department objectives and service levels.

Education

Level 3 qualification

Tools

Microsoft Windows Server

Virtualised environment

Active Directory

Group Policy

Backup and disaster recovery

Microsoft 365 / Office 365

Job description

Hopwood Hall College in Middleton is seeking a dynamic IT Technician to join the IT Services Team. The role involves 1st/2nd line support for staff and students, hands-on IT service delivery, and contributing to large IT capital projects.

A major focus will be the Windows 11 upgrade across Rochdale and Middleton campuses, ensuring reliable access to learning and business systems. The successful candidate will have experience in IT support within a virtualised environment, familiarity with