On-Site IT Support Technician — Windows 11 & Microsoft 365

AWD online; Mobberley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

27 days annual leave plus bankholidays

Additional Fun Day off

Opportunity to purchase additional LE

Death in service benefit 4x salary

Product discounts

Flexible start/finish times (Flexi)

Funded learning and development

Job summary

AWD online is seeking an IT Support Technician to provide hands-on, on-site IT support across a busy manufacturing environment, handling Windows 11 and Microsoft 365 issues, plus hardware troubleshooting.

Join a collaborative IT team with funded learning and development, a flexi scheme, and an extra day off for the annual Fun Day, while supporting colleagues and contributing to IT improvements.

Qualifications

• Friendly, approachable and happy helping people.
• Curious and good at figuring out problems.
• Comfortable with computers, hardware and Microsoft 365.
• Able to explain technology without jargon.
• Organised and able to stay calm when busy.
• Keen to learn and work as part of a team.

Responsibilities

• Provide frontline IT support to colleagues across the site.
• Troubleshoot laptops, desktops, printers and mobile devices.
• Support Windows 11 and Microsoft 365 apps (Teams, Outlook, OneDrive, SharePoint).
• Move around the site to resolve IT issues on demand.
• Help users get more from the technology they use.
• Participate in IT improvements and new technology projects.
• Collaborate with the IT team to improve support outcomes.

Skills

Friendly, approachable

Curious problem solver

Explain technology without jargon

Organised under pressure

Team player

Good communication

Tools

Windows 11

Microsoft 365

Job description

AWD online is seeking an IT Support Technician to provide hands-on, on-site IT support across a busy manufacturing environment, handling Windows 11 and Microsoft 365 issues, plus hardware troubleshooting.

Join a collaborative IT team with funded learning and development, a flexi scheme, and an extra day off for the annual Fun Day, while supporting colleagues and contributing to IT improvements.