IT Support Technician - Start Your IT Career (Apprenticeship)

Darke & Taylor; Long Hanborough; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

24 days' annual leave

Company pension contributions

Private healthcare

Career development and training

Job summary

Darke & Taylor is seeking an IT Support Technician to join our Oxfordshire IT team at Blenheim Office Park, Long Hanborough. The role welcomes apprentices and recent IT graduates and offers hands-on training with industry certifications.

You will deliver first-line support, log requests, resolve common issues, and assist with IT projects. A genuine tech interest, clear communication and teamwork are essential; first-year hybrid work is not available.

Qualifications

• Interest in technology and willingness to learn.
• Basic familiarity with Windows and Microsoft Office.
• Good communication and customer service.
• Friendly attitude and helpfulness.
• Teamwork and time management.

Responsibilities

• Respond to IT support requests via phone, email and ticket system.
• Log, categorize and update incidents in the service desk system.
• Troubleshoot and resolve common hardware and software issues on desktops and laptops.
• Escalate issues to second-line with clear notes.
• Assist with equipment setup for new starters and moves.
• Install and update approved software and configure basic settings.
• Support users remotely using remote tools.
• Maintain records of IT equipment and manage stock.
• Follow guides and contribute to knowledge base.

Skills

Willingness to learn

Good communication

Team player

Problem solving

Customer service mindset

Organization

Education

IT-related qualification welcome

IT Apprenticeship route available

Tools

Windows OS

Microsoft 365

Remote desktop tools

ITSM software

Job description

Darke & Taylor is seeking an IT Support Technician to join our Oxfordshire IT team at Blenheim Office Park, Long Hanborough. The role welcomes apprentices and recent IT graduates and offers hands-on training with industry certifications.

You will deliver first-line support, log requests, resolve common issues, and assist with IT projects. A genuine tech interest, clear communication and teamwork are essential; first-year hybrid work is not available.