IT SUPPORT TECHNICIAN

Darke & Taylor; Long Hanborough; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

24 days' annual leave

Company pension contributions

Private healthcare

Career development and training

Job summary

Darke & Taylor is seeking an IT Support Technician to join our Oxfordshire IT team at Blenheim Office Park, Long Hanborough. The role welcomes apprentices and recent IT graduates and offers hands-on training with industry certifications.

You will deliver first-line support, log requests, resolve common issues, and assist with IT projects. A genuine tech interest, clear communication and teamwork are essential; first-year hybrid work is not available.

Qualifications

• Interest in technology and willingness to learn.
• Basic familiarity with Windows and Microsoft Office.
• Good communication and customer service.
• Friendly attitude and helpfulness.
• Teamwork and time management.

Responsibilities

• Respond to IT support requests via phone, email and ticket system.
• Log, categorize and update incidents in the service desk system.
• Troubleshoot and resolve common hardware and software issues on desktops and laptops.
• Escalate issues to second-line with clear notes.
• Assist with equipment setup for new starters and moves.
• Install and update approved software and configure basic settings.
• Support users remotely using remote tools.
• Maintain records of IT equipment and manage stock.
• Follow guides and contribute to knowledge base.

Skills

Willingness to learn

Good communication

Team player

Problem solving

Customer service mindset

Organization

Education

IT-related qualification welcome

IT Apprenticeship route available

Tools

Windows OS

Microsoft 365

Remote desktop tools

ITSM software

Job description

Full-time | Blenheim Office Park, Long Hanborough, Oxford

The opportunity

Darke & Taylor are a multi-award-winning building services company with an established track record of providing job opportunities and long-term careers to people in the Building Services industry. Based just outside Oxford and operating in the Southeast and London, the Company has a healthy order book and is looking to recruit talented individuals to join its team.

We are looking for an enthusiastic, curious and customer-focused IT Support Technician to join our IT department. The opportunity is open to someone who would like to complete an IT apprenticeship, as well as a recently qualified candidate looking to begin their career in IT. You will provide first-line support to colleagues across the business, resolving everyday technical issues and escalating more complex problems to senior members of the team. Previous commercial IT experience is not essential. We will provide structured training, hands‑on learning and support towards relevant industry certifications, helping you build a strong foundation for a long‑term career in IT. Whether you join us as an apprentice or with a recent IT qualification, you will have the opportunity to develop your technical skills in a real working environment, supported by experienced colleagues and with a clear pathway towards a long-term career in IT.

KEY RESPONSIBILITIES:

• First Point of Contact:
  Respond to IT support requests from colleagues by phone, email and the support ticket system, providing a friendly and professional service.
• Logging Requests:
  Log, categorise and update incidents and service requests accurately in the IT service management system, keeping users informed of progress.
• Everyday Troubleshooting:
  Diagnose and resolve common hardware and software issues with desktops, laptops, printers, peripherals and standard office applications, using guidance and documented procedures.
• Escalation:
  Recognise when an issue needs more specialist help and elevate it to second line colleagues with clear notes on what has been checked and tried.
• User Accounts:
  Carry out password resets, unlock accounts and help set up new starters and leavers in line with company policies and security procedures.
• Equipment Setup:
  Prepare, set up and configure computers, laptops, phones and other IT equipment for users, including new starter setups.
• Software Installation:
  Install and update approved software and apply basic configurations as directed.
• Remote Support:
  Help users remotely using remote desktop and support tools.
• Asset and Stock Management:
  Keep records of IT equipment up to date and help manage stock of devices, cables and accessories.
• Documentation:
  Follow existing guides and knowledge base articles and help write and improve them as you learn.
• Team Support:
  Assist senior technicians with routine maintenance, equipment moves, upgrades and IT projects, gaining exposure to second line work.

TRAINING AND DEVELOPMENT:

• On-the-Job Training:
  Learn from experienced technicians through shadowing, mentoring and hands‑on work.

Apprenticeship Route: If you’re looking to start your IT career through an apprenticeship, we offer a structured apprenticeship scheme with annual salary progression, combining hands‑on workplace experience with structured learning and an accredited qualification.

• Certifications:
  Support to work towards recognised qualifications such as CompTIA A+ and Microsoft 365 Fundamentals (MS-900).
• Regular Reviews:
  Regular one-to-ones with your manager to set goals and track progress.
• Career Path:
  A clear route to progress into a First- and Second-Line IT Support Technician role as your skills and experience grow.

ESSENTIAL SKILLS:

• A genuine interest in technology and a willingness to learn.
• Basic familiarity with Windows and Microsoft Office / Microsoft 365 (e.g. Word, Excel, Outlook, Teams).
• Good communication skills, with the ability to explain things clearly and patiently to non-technical people.
• A friendly, helpful attitude and a commitment to good customer service.
• Good problem‑solving skills and attention to detail.
• Ability to work as part of a team, follow procedures and ask for help when needed.
• Good organisational skills and the ability to manage your time across several tasks.

DESIRABLE SKILLS (not required):

• A completed or recently completed qualification in IT or a related subject, such as a BTEC, T Level in Digital or equivalent, is welcome but not essential. Candidates interested in completing a relevant apprenticeship are also encouraged to apply.
• An entry‑level IT certification such as CompTIA ITF+ or A+ or currently working towards one.
• Any experience of supporting IT, formal or informal, such as helping friends and family, building or repairing PCs, or IT tasks in a previous job, placement or work experience.
• Previous customer service experience, for example in retail or hospitality.
• Some awareness of networking basics (e.g. Wi‑Fi, IP addresses) or mobile devices (iOS and Android).

OTHER REQUIREMENTS:

• Occasional work outside normal hours may be required to support planned maintenance and will be paid additionally.
• A valid UK driving licence would be desirable, as the role may occasionally involve travel to company projects.

BENEFITS:

• 24 days' annual leave, plus 8 bank holidays
• Company pension contributions
• Private healthcare and health insurance benefits
• Comprehensive career development and industry‑leading training

JOB TYPE:

Full-time

Office based at Blenheim Office Park, Long Hanborough, Oxfordshire, with occasional travel to projects the company is working on. Hybrid/home working will not be available during the first year of employment.

Total hours per week: 37.5 Monday – Friday

For over 60 years, Darke & Taylor has provided continuous service across Oxfordshire and beyond, earning a reputation for quality and commitment. Known for our strong family roots and dedication to excellence, we blend a legacy of trust with a commitment to our people and clients. At Darke & Taylor we prioritise innovation, integrity, and the growth of every team member, creating an environment where both our employees and clients thrive.

This is a great opportunity for someone who is passionate about IT and looking to start their career in this field. We offer competitive rates of pay and opportunities for growth within our company. If you are eager to learn and ready to take on new challenges, we encourage you to apply for the IT Support Technician position.

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Darke & Taylor Ltd.
Radiant House, 11 Blenheim Office Park,
Fenlock Rd, Long Hanborough,
Oxfordshire, OX29 8LN