IT Support Technician — Remote & Onsite Help for 400+ Users

Inspired Education Group; Greater London; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

Inspired Education Group is seeking an IT Support Technician based in Crickhowell, Wales, to support 400+ remote employees and 8,000+ students. The role is office-based (5 days per week) within our expanding online education team, providing hands-on IT support and administration across a range of software and hardware.

You will troubleshoot issues, manage Microsoft 365 and other tools, and liaise with internal IT and external partners to ensure reliable services.

Formación

• Windows 10/11 operating systems proficiency.
• Experience with Microsoft 365 products and troubleshooting.
• Methodical approach to problem solving and documentation.
• Good administrative/clerical skills for updating records.
• Strong customer service and calm communication with users.

Responsabilidades

• Log, prioritise and resolve user requests efficiently.
• IT asset administration and lifecycle management.
• IT hardware setup and maintenance.
• Support 400+ employees remotely and 8,000+ students remotely.
• Support software packages such as Microsoft 365 and Adobe Connect.

Conocimientos

Windows 10/11

Microsoft 365

Troubleshooting

Admin skills

Customer service

Herramientas

Adobe Connect

Descripción del empleo

Inspired Education Group is seeking an IT Support Technician based in Crickhowell, Wales, to support 400+ remote employees and 8,000+ students. The role is office-based (5 days per week) within our expanding online education team, providing hands-on IT support and administration across a range of software and hardware.

You will troubleshoot issues, manage Microsoft 365 and other tools, and liaise with internal IT and external partners to ensure reliable services.