IT Support Technician

Inspired Education Group; Crickhowell; Remote; GBP 24,000 - 32,000; Full time

Job summary

Inspired Education Group in Crickhowell, Wales, is seeking an IT Support Technician to join the expanding IT department. The role focuses on supporting 400+ remote staff and 8,000+ students, with office-based work in a hands-on team environment.

You will manage IT assets, hardware setup, and support Microsoft 365 and Adobe Connect, ensuring reliable service and user satisfaction across a growing online education platform.

Qualifications

• Experience logging and prioritising IT requests.
• Strong admin/clerical skills for updating records.
• Empathise with user frustrations and maintain calm communication.
• Ability to build professional relationships with customers and suppliers.
• Team player with ability to share knowledge.

Responsibilities

• Log, prioritise and resolve user requests with effective time management.
• IT asset administration
• IT hardware setup and maintenance
• Support 400+ employees remotely and 8,000+ students
• Support software packages such as Microsoft 365 and Adobe Connect
• Troubleshoot Microsoft 365 issues
• Escalate queries with internal IT or external vendors

Skills

Windows 10/11

Microsoft Office 365

Troubleshooting

IT support processes

Customer service

Time management

Tools

Adobe Connect

Job description

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Location: London, GB

Application closing date: Applications will be considered on a rolling basis

Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

Location: Crickhowell, Wales (within commutable distance)

Working pattern: Office based (5 days in per week)

Inspired Online Schools requires an IT Support Technician based in the South Wales, Crickhowell Office to expand the IT department in a broad and varied position. You will be joining an expanding team who have a hands-on approach. Primarily you will be supporting 400+ remote employees remotely as well as 8,000+ students whilst also being involved in a variety of other IT-related tasks.

KEY RESPONSIBILITIES:

• Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively.
• IT asset administration
• IT Hardware setup and maintenance
• Support 400+ employees remotely and 8,000+ students remotely
• Support a variety of software packages such as Microsoft 365 and Adobe Connect.
• Strong knowledge of Microsoft 365 including the ability to troubleshoot
• Escalate and liaise support queries with internal Inspired IT or with external third-party companies

THE IDEAL CANDIDATE WILL HAVE:

• Windows 10/ 11
• Microsoft Office 365
• Able to troubleshoot and resolve problems methodically and logically
• Good administration/clerical skills for updating records
• Empathise with user frustrations; capable of dealing with people in a calm, effective manner
• Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed. Able to build professional relationships with customers and suppliers.
• Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information.
  

This is a great opportunity for someone who has some experience in IT Support but is seeking a new position that will give them broader exposure to IT in a rapidly expanding online education provider. Salary dependent on experience.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.