IT Support Technician - EdTech: Support 400+ Staff & 8k

Inspired Education Group; Crickhowell; A distancia; GBP 24.000 - 32.000; Jornada completa

Descripción de la vacante

Inspired Education Group in Crickhowell, Wales, is seeking an IT Support Technician to join the expanding IT department. The role focuses on supporting 400+ remote staff and 8,000+ students, with office-based work in a hands-on team environment.

You will manage IT assets, hardware setup, and support Microsoft 365 and Adobe Connect, ensuring reliable service and user satisfaction across a growing online education platform.

Formación

• Experience logging and prioritising IT requests.
• Strong admin/clerical skills for updating records.
• Empathise with user frustrations and maintain calm communication.
• Ability to build professional relationships with customers and suppliers.
• Team player with ability to share knowledge.

Responsabilidades

• Log, prioritise and resolve user requests with effective time management.
• IT asset administration
• IT hardware setup and maintenance
• Support 400+ employees remotely and 8,000+ students
• Support software packages such as Microsoft 365 and Adobe Connect
• Troubleshoot Microsoft 365 issues
• Escalate queries with internal IT or external vendors

Conocimientos

Windows 10/11

Microsoft Office 365

Troubleshooting

IT support processes

Customer service

Time management

Herramientas

Adobe Connect

Descripción del empleo

Inspired Education Group in Crickhowell, Wales, is seeking an IT Support Technician to join the expanding IT department. The role focuses on supporting 400+ remote staff and 8,000+ students, with office-based work in a hands-on team environment.

You will manage IT assets, hardware setup, and support Microsoft 365 and Adobe Connect, ensuring reliable service and user satisfaction across a growing online education platform.