IT Support Technician: Local & Remote Expert
Arden University
14 days+
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Benefits offered by this job
Job summary
A leading educational institution in the Greater London area is seeking an IT Support Technician for its Holborn campus. This position offers a mix of local and remote support to students and staff, focusing on resolving technology issues and providing training. The ideal candidate will have strong IT support experience and excellent communication skills. Compensation starts at £31,000 per year, with added benefits and a 37-hour workweek.
Qualifications
- Must provide remote and on-site IT support for hardware/software issues.
- Excellent communication skills needed for diverse user interaction.
- Experience with training users and creating IT-related documentation.
Responsibilities
- Support technology for students and staff at the Holborn campus.
- Resolve hardware and software issues efficiently.
- Deliver training and enforce best practices.
Skills
IT Support / Service Desk experience
Proficient in supporting Microsoft operating systems and applications
Ability to explain technical solutions
Experience with an ITSM ticketing system
Excellent communication and interpersonal skills
Strong problem solving skills
Experience providing training
Awareness of data protection principles (GDPR)
Understanding of web technologies
Tools
Microsoft MCSA
Cisco CCNA
Job description
A leading educational institution in the Greater London area is seeking an IT Support Technician for its Holborn campus. This position offers a mix of local and remote support to students and staff, focusing on resolving technology issues and providing training. The ideal candidate will have strong IT support experience and excellent communication skills. Compensation starts at £31,000 per year, with added benefits and a 37-hour workweek.
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