IT Support Technician: Local & Remote Expert

Arden University Ltd.; Greater London; Presencial; GBP 27 900 - 34 100; Tempo integral

Vantagens oferecidas por esta oferta de emprego

30 days holiday plus bank holidays

Aviva pension plan with company contributions

SimplyHealth plan option

Private Medical Insurance coverage

Access to Perkbox benefits

Free Arden courses for employees

‘Golden Ticket’ for gifting free education

Resumo da oferta

A leading educational institution in the Greater London area is seeking an IT Support Technician for its Holborn campus. This position offers a mix of local and remote support to students and staff, focusing on resolving technology issues and providing training. The ideal candidate will have strong IT support experience and excellent communication skills. Compensation starts at £31,000 per year, with added benefits and a 37-hour workweek.

Qualificações

• Must provide remote and on-site IT support for hardware/software issues.
• Excellent communication skills needed for diverse user interaction.
• Experience with training users and creating IT-related documentation.

Responsabilidades

• Support technology for students and staff at the Holborn campus.
• Resolve hardware and software issues efficiently.
• Deliver training and enforce best practices.

Conhecimentos

IT Support / Service Desk experience

Proficient in supporting Microsoft operating systems and applications

Ability to explain technical solutions

Experience with an ITSM ticketing system

Excellent communication and interpersonal skills

Strong problem solving skills

Experience providing training

Awareness of data protection principles (GDPR)

Understanding of web technologies

Ferramentas

Microsoft MCSA

Cisco CCNA

Descrição da oferta de emprego

A leading educational institution in the Greater London area is seeking an IT Support Technician for its Holborn campus. This position offers a mix of local and remote support to students and staff, focusing on resolving technology issues and providing training. The ideal candidate will have strong IT support experience and excellent communication skills. Compensation starts at £31,000 per year, with added benefits and a 37-hour workweek.