IT Support Technician — Hybrid, Growth & Perks

ILG (International Logistics Group Ltd); Northampton; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension

Life Assurance

Healthshield Cash Plan

Discount Perks

Hybrid work model

22–25 days annual leave

Job summary

ILG (International Logistics Group Ltd) in Northampton is seeking an IT Support Technician to provide 1st line IT support to internal users and external clients. You will troubleshoot, configure Windows PCs, manage Active Directory and MS 365, and work with our warehouse and carrier systems.

After a successful probation period, ILG offers hybrid working up to 50/50 remote/office, a pension, health plan and cycle-to-work options, plus 22–25 days holiday with buy/sell options and a range of staff

Qualifications

• 1st line IT support experience desirable.
• Hands-on Windows PC configuration including Active Directory and MS 365.
• Experience with IT service management/helpdesk ticketing tools.
• Proficient with Excel (CSV data, macros).
• Good communication and problem-solving in high-pressure environments.
• Knowledge of WMS/Carrier systems is a plus.

Responsibilities

• Provide 1st line IT support to internal users and external clients.
• Administer systems, maintain applications, and support on-site hardware.
• Offer remote support and troubleshooting and assist internal projects.
• Maintain relationships with stakeholders and 3rd party IT providers.
• Participate in out-of-hours on-call rota.
• Travel to ILG sites as required by business needs.

Skills

IT support

Active Directory

MS 365

Windows PCs

SQL

Excel macros

Communication

Problem-solving

Teamwork

Customer focus

Tools

Warehouse Management Systems

Carrier Management Systems

IT Service Management/Helpdesk

Job description

ILG (International Logistics Group Ltd) in Northampton is seeking an IT Support Technician to provide 1st line IT support to internal users and external clients. You will troubleshoot, configure Windows PCs, manage Active Directory and MS 365, and work with our warehouse and carrier systems.

After a successful probation period, ILG offers hybrid working up to 50/50 remote/office, a pension, health plan and cycle-to-work options, plus 22–25 days holiday with buy/sell options and a range of staff