IT Support Specialist – Hybrid, 1st Line & On‑Site

International Logistics Group; Hardingstone; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus

Pension

Life assurance

Healthshield Cash Plan

Discount Perks

22 days + BH 25

Birthday leave

Free on-site parking

Employee awards

Social events

Employee assistance programme

Cycle to work

Parental leave

Hybrid after probation

Job summary

International Logistics Group in Hardingstone, Northampton, is seeking an IT Support Analyst to deliver 1st line IT support and maintain business-facing applications. You will work Monday to Friday, 9am–6pm, 40 hours per week, supporting internal users and external clients. Ideal candidates have AD, MS 365, Excel, SQL, ITIL, and the ability to handle high-pressure situations. The role offers a strong benefits package including pension and health plans.

Qualifications

• IT support and problem-solving across multiple technologies.
• Experience configuring Windows PCs including AD and MS 365.
• Advanced Excel with CSVs and macros.
• Strong communication and teamwork.
• Ability to work under pressure.
• Experience with IT service management/helpdesk.
• Right to work in the UK and DBS check.

Responsibilities

• Provide 1st line IT support to internal users and external clients.
• System administration and support for deployed business-facing applications.
• On-site hardware support.
• Deliver remote support and troubleshooting.
• Support internal projects as assigned.
• Maintain relationships with stakeholders and third-party IT service providers.
• Participate in the out-of-hours on-call rota.
• Travel to sites as required.

Skills

IT support

Active Directory

Office 365

Windows

Excel

SQL

ITIL

Communication

Teamwork

Problem solving

Education

ITIL Foundation

Tools

WMS

Carrier Management Systems

Job description

International Logistics Group in Hardingstone, Northampton, is seeking an IT Support Analyst to deliver 1st line IT support and maintain business-facing applications. You will work Monday to Friday, 9am–6pm, 40 hours per week, supporting internal users and external clients. Ideal candidates have AD, MS 365, Excel, SQL, ITIL, and the ability to handle high-pressure situations. The role offers a strong benefits package including pension and health plans.